Dear Candidate,

Namaste!

Greetings from Sir HN Reliance Foundation Hospital , Mumbai, India.

Sir H. N. Reliance Foundation Hospital and Research Centre is a 360-bed, multi-Specialty tertiary care hospital with following thrust areas: Cardiac Sciences, Gastroenterology & Hepatobiliary Sciences, Liver Transplant, Nephro-Urology, Neuro Sciences, Oncology, Orthopedics & Spine, and Woman & Child Health. The Hospital has a Medical Mall with progressive diagnostic services, including Laboratories, Radiology & Imaging, and Nuclear Medicine.

WE ARE SEEKING APPLICATIONS FOR HEAD HOUSEKEEPING POSITIONS.

Job Title: Head – Housekeeping

Location: Mumbai

Reporting to: General Manager – Hospital Operations

Position Summary:

The Head – Housekeeping will lead the hospital’s housekeeping function with the highest standards of cleanliness, hygiene, infection control, and patient-centric service. The incumbent must bring premium hospitality experience to create an environment that is clinically safe yet warm, welcoming, and service-oriented. The role demands luxury hotel-level discipline, training, and detail orientation, tailored to the sensitivities of a healthcare setting.

Key Responsibilities:

1. Housekeeping Operations Management

• Lead and supervise end-to-end housekeeping operations across patient care areas, OPDs, ICUs, OTs, wards, public areas, administrative blocks, and staff housing (if applicable).
• Ensure strict adherence to hospital infection control protocols, NABH/JCI standards, biomedical waste segregation, and hygiene SOPs.
• Conduct daily rounds and inspections to monitor cleanliness, linen handling, odor control, and upkeep.

2. Training, Grooming & Service Excellence

• Develop and implement hospitality-standard SOPs for service behavior, grooming, and responsiveness.
• Train and sensitize housekeeping teams (in-house or outsourced) on patient dignity, privacy, empathy, and infection prevention.
• Drive a "Hotel-like Service with Hospital-Grade Hygiene" experience for patients and visitors.

3. Vendor, Manpower & Material Management

• Manage and monitor outsourced housekeeping agency performance (if applicable) through SLAs, audits, and service KPIs.
• Plan and control manpower deployment, duty rosters, and productivity metrics across shifts.
• Ensure optimal inventory and cost control of cleaning chemicals, equipment, PPE, linen, and housekeeping supplies.

4. Patient-Centric Environment

• Create a hygienic, odor-free, quiet, and positive patient environment that contributes to healing and comfort.
• Handle VIP patient housekeeping requests with discretion and precision.
• Design protocols for emergency response cleaning, terminal cleaning, and special needs areas.

5. Infection Control & Quality Audits

• Collaborate with Infection Control and Quality teams to meet all standards of clinical hygiene.
• Lead regular audits on surface disinfection, high-touch point sanitation, pest control, and linen cleanliness.
• Maintain full compliance with NABH, JCI, and other statutory/accreditation hygiene requirements.

6. Team Leadership & Discipline

• Lead a disciplined and professional team modeled on luxury hospitality standards in presentation, etiquette, and behavior.
• Develop a supervisory structure for ongoing monitoring, feedback, and coaching on the floor.
• Conduct regular performance reviews, feedback sessions, and morale-building initiatives.

7. Facilities Coordination & Continuous Improvement

• Collaborate with Engineering, Nursing, and Admin teams for maintenance issues impacting cleanliness and room readiness.
• Drive innovation in cleaning technology, automation, sustainable products, and green housekeeping practices.
• Regularly benchmark against hotel best practices and update protocols accordingly.

Candidate Profile:

Education:

• Degree/Diploma in Hotel Management or Hospitality Operations
• Certifications in Housekeeping/Facility Management (preferred)

Experience:

• 10 plus years of experience in luxury hotel housekeeping, with at least 2–5 years in a leadership role
• Preferred background: currently with either Taj, Oberoi, Leela, ITC, Marriott, Hilton or Hyatt group of hotels only
• Exposure to hospital or healthcare housekeeping is a strong advantage but not mandatory

Key Skills & Attributes:

• Deep understanding of premium guest service and back-of-house operations
• Command over hygiene standards, cleanliness protocols, and infection-sensitive environments
• Team discipline, grooming standards, and multilingual communication skills
• Strong process orientation and familiarity with audit systems
• High energy, ownership, and presence on the floor
• Ability to bring empathy and emotional intelligence into service delivery

Regards,

Hemangi Shende