Job Title: Discharge Nurse Manager

Department: Nursing / Patient Services

Location: Sir H. N. Reliance Foundation Hospital, Girgaon, Mumbai

Qualification: B.Sc. Nursing (Mandatory)

Experience: Minimum 4 years in clinical nursing or hospital operations (preferably in discharge coordination or patient services)

Shift Timing: Rotational shifts between 7:00 AM – 10:00 PM (including weekends on a roster basis)

About Sir H. N. Reliance Foundation Hospital:

Sir H. N. Reliance Foundation Hospital is a 345+ bedded hospital, one of Mumbai’s leading multi-specialty quaternary care hospitals located in Charni Road, South Mumbai.

• Renowned for patient-centric care, advanced infrastructure, and compassionate service
• NABH-accredited with globally benchmarked clinical protocols and technology
• Committed to clinical excellence, seamless care delivery, and dignified patient experiences

Role Overview:

The Discharge Nurse Manager plays a vital role in coordinating and managing the complete discharge process — from the point of provisional discharge until the patient physically exits the hospital. This role requires a smart, proactive professional with strong communication skills, clinical awareness, and the ability to manage multiple stakeholders efficiently to ensure a smooth and timely discharge experience for every patient.

Key Responsibilities:

1. Discharge Process Coordination:

• Take ownership once the discharge is marked as provisional
• Liaise with treating consultants and residents for timely preparation of discharge summaries
• Review and validate all discharge documentation for accuracy and completeness

2. Patient & Family Education:

• Clearly explain all post-discharge instructions including:
• Medications
• Dietary guidance
• Activity restrictions and wound care
• Follow-up appointments and red flags
• Use clinical awareness to answer patient/family queries and escalate where deeper medical input is required

3. Interdepartmental & Stakeholder Communication:

• Collaborate with:
• Billing & Finance for final bill settlement
• TPA/Insurance Desk for documentation, approvals, or delays
• Pharmacy, Dietary, Transport, Housekeeping, etc. to ensure discharge readiness
• Ensure all non-clinical patient concerns (laundry, food, personal items, room queries) are resolved before exit

4. Discharge Experience Oversight:

• Be the single point of contact for patients and families during discharge
• Identify and address bottlenecks to ensure smooth discharge experience
• Maintain real-time escalation logs and process feedback

Candidate Requirements:

• B.Sc. Nursing with valid nursing council registration
• Minimum 4 years of clinical or hospital operations experience
• Strong verbal and written communication skills in English, Hindi, and preferably Gujarati and Marathi
• Confident, smart, and proactive in stakeholder management (Doctors, Billing, TPA, Admin, etc.)
• Good understanding of basic clinical practices to assist with patient education and discharge clarity
• Compassionate and professional attitude in patient-facing situations

Language Requirement:

• We are looking to hire a minimum of 6 nurses who are fluent in Gujarati, in order to support and communicate effectively with our large Gujarati-speaking patient population.

What We Offer:

• The opportunity to be part of one of India’s most respected and modern healthcare institutions
• A supportive, learning-focused, and high-performance work culture
• Exposure to complex hospital operations and end-to-end patient experience management