Company Overview

Sir H. N. Reliance Foundation Hospital & Research Centre is a leading multi-speciality tertiary care hospital in Mumbai with 345 beds, offering advanced diagnostic and treatment services across various medical disciplines and upholding the highest standards in patient care, technology, and safety. Learn more at rfhospital.org.

Job Overview

The Deputy General Manager – IPD Operations is a senior, full-time position based in Mumbai, responsible for overseeing and optimizing In-Patient Department (IPD) activities at Sir H.N. Reliance Foundation Hospital & Research Centre. The role is critical for managing operational excellence, patient admissions, workflow efficiency, and quality standards within a dynamic hospital environment.

Qualifications and Skills

• Expertise in hospital operations management, especially in multi-speciality healthcare setups, ensuring seamless workflow across departments. (Mandatory skill)
• Proven experience in effective bed management for optimal patient flow and high occupancy rates. (Mandatory skill)
• Proficient in managing patient admissions processes, from initial assessment to timely and accurate onboarding. (Mandatory skill)
• Strong knowledge of patient safety protocols and ability to implement improvements that minimize risk and enhance clinical outcomes.
• Experience overseeing all aspects of IPD administration including policies, compliance, and resource planning for efficient service delivery.
• Familiarity with accreditation standards such as NABH/JCI, and ensuring continuous readiness and process improvement.
• Hands-on experience with healthcare IT systems to streamline operations, enable robust recordkeeping, and facilitate data-driven decision making.
• A demonstrated focus on improving patient experience using feedback and analytics to drive positive satisfaction scores and loyalty.

Roles and Responsibilities

• Lead and monitor daily In-Patient Department (IPD) operations to achieve efficiency in patient flow, bed occupancy, and clinical resource utilization.
• Ensure comprehensive bed management and admissions processes to support timely patient care and maximum service capacity.
• Implement and monitor patient safety initiatives in line with hospital guidelines, regulatory requirements, and accreditation standards.
• Oversee a multidisciplinary team, setting KPIs, evaluating performance, and facilitating professional development for staff excellence.
• Coordinate across clinical and non-clinical teams to maintain high standards of care, compliance, and operational integrity in all processes.
• Drive continuous improvement initiatives, leveraging hospital information systems and regulatory data to inform best practices and policy updates.
• Plan and supervise internal audits, ensuring readiness for accreditation compliance and ongoing regulatory assessments.
• Analyze patient feedback and operational metrics to identify trends, resolve issues proactively, and enhance overall patient experience and satisfaction.