Job Title: Contact Centre Executive

Location: Mumbai

Department: Contact Centre / Patient Services

Experience: 0–7 years

Qualification: Graduate in any discipline

Job Summary:

We are looking for a courteous and customer-focused Contact Centre Executive to manage inbound and outbound calls, assist patients/customers with queries, appointments, and service requests, and ensure high levels of customer satisfaction.

Key Responsibilities:

• Handle incoming and outgoing calls professionally
• Provide accurate information regarding services, appointments, and billing queries
• Resolve customer concerns and escalate when required
• Maintain proper documentation and call records
• Follow communication scripts and quality standards

Skills & Requirements:

• Excellent English communication skills
• Basic computer knowledge and data entry skills
• Customer-oriented with a positive attitude
• Ability to work in shifts
• Experience in healthcare/contact centre preferred

Bachelor's Degree Mandatory

Joining: Immediate / Within notice period

Interested candidates can share their resume at: Shraddha.Alekar@rfhospital.org / Whats app - 9324900310