Job Title: Contact Centre Executive – Hospital Sector

Location: Mumbai

Department: Patient Services / Customer Support

Employment Type: Full-Time

About Us

Reliance Foundation Hospital Trust is a leading healthcare provider committed to delivering exceptional patient care and service excellence. We are looking for a dedicated and compassionate Contact Centre Executive to join our team and serve as the first point of contact for our patients.

Key Responsibilities

• Handle inbound and outbound calls in a professional and empathetic manner
• Schedule, reschedule, and cancel patient appointments
• Provide accurate information about hospital services, doctors, departments, and procedures
• Address patient inquiries, concerns, and complaints efficiently
• Maintain and update patient records in the hospital management system
• Coordinate with medical and administrative departments for seamless patient support
• Follow up with patients regarding appointments, reports, and feedback
• Ensure compliance with hospital policies and confidentiality standards

Required Qualifications & Skills

• Bachelor’s degree in any discipline (Healthcare Administration preferred)
• 1–5 years of experience in a contact centre, preferably in the hospital or healthcare sector
• Excellent verbal and written communication skills
• Good computer proficiency and data entry skills
• Ability to handle high call volumes and work in shifts
• Knowledge of medical terminology (preferred)

How to Apply:

Interested candidates may send their updated resume to Shraddha.Alekar@rfhospital.org with the subject line: Application for Contact Centre Executive – Hospital Sector.

Whats app No.: 9324900310