🏥 Job Title: Call Center Executive – Hospital

📍 Location: Mumbai – Charni Road

🕒 Employment Type: Full-Time | Shift-Based

📅 Experience: 1 to 4 years

🎓 Education: Graduate (Mandatory)

About Us:

Join one of Mumbai’s leading healthcare providers committed to excellence in patient care and service delivery. We are looking for dynamic, patient-focused individuals to be part of our Call Center Team. If you have a passion for service and a drive to deliver exceptional customer experiences, we want to hear from you!

Key Responsibilities

🛎️ Service Delivery:

• Answer all incoming calls promptly within defined response timelines during assigned shifts.
• Log accurate and complete information for every call in the system.
• Route inquiries and bookings to the correct department efficiently.
• Handle general queries, appointment bookings, and charge-related inquiries.
• Follow the escalation matrix when necessary for issue resolution.
• Maintain professional and courteous communication with cross-functional departments.
• Keep call logs and prepare departmental MIS reports.
• Adhere strictly to duty rosters and maintain punctuality.
• Perform any additional responsibilities assigned by the HOD.

✅ Quality Management:

• Participate in regular QA/QC audits to ensure adherence to standard procedures.
• Maintain high standards of call quality and turnaround time (TAT).
• Actively contribute to the implementation of departmental quality initiatives.
• Support hospital accreditation activities.

📈 Growth & Customer Experience:

• Contribute to hospital promotion and awareness campaigns.
• Enhance customer satisfaction through accurate, helpful, and timely responses.
• Maximize patient footfall by providing complete and correct information during inbound calls.

Requirements:

• Education: Graduate in any discipline (mandatory)
• Experience: 1 to 4 years in a front office, call center, or customer service role (preferably in healthcare)
• Excellent verbal communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced, shift-based environment.
• Basic computer knowledge and proficiency in MS Office.

📩 How to Apply:

Send your updated resume to: Rohini.Temkar@rfhospital.org

Contact: 8591953641