Key Responsibilities: Service

• Adhere to departmental policies and procedures to ensure continuous, safe and quality services of biomedical equipment to clinical care facilities
• Ensure timely resolution of technical problems of the biomedical equipment to ensure smooth functioning of biomedical equipment and highest internal customer satisfaction
• Interface with end-users on an ongoing basis for biomedical equipment maintenance requirements 
• Attend to and ensure prompt response to service call logs and take timely actions
• Perform Installation of Biomedical Equipment in coordination with vendor
• Plan and coordinate with vendor engineer to execute calibration and inspection of the biomedical equipment
• Coordinate with vendor to attend breakdown calls & preventive maintenance calls
• Prioritize and attend to technical crisis and emergency calls keeping the fires safety and security departments informed during emergency
• Ensure equipment and supplies are properly stored as per the safety norms
• Conduct equipment operational and technical training to the end-user for safe and efficient utilization of biomedical equipment
• Execute training programs in collaboration with Service Partner and maintain training documentation
• Collect and document the service report of the maintenance activities carried out by vendor for respective equipment
• Perform Calibration and inspection of the Biomedical equipment
• Maintain hard copies and upload service and training manuals in the HIS for reference and record                                                                                
• Prepare and maintain permanent record for each piece of biomedical equipment on HIS
• Monitor the inventory of biomedical equipment, parts and spares and to ensure minimum disruption of patient care.                       
• Carry out critical root cause analysis of repeated breakdown event to understand and overcome the frequent breakdown issues of critical equipment
• Perform any other duty as assigned by the HOD from time to time