Please find JD attached of Quality Analyst

WORK FROM OFFICE

Salary range: 22K CTC

Job Location- Trios Lalwani ICON, Viman Nagar, Pune

Languages Required: English + Hindi + Marathi/Telegu/Kannada anyone 

Preferably immediate joiners

Role Summary - Conducting calls & transaction based audits to gauze the process adherence/compliance and customer experience. Conducting analytics based on the overall interaction and audit sample. Preparing audit summary along with the findings summary with respect to different aspect of customer experience & compliance.

Responsibilities:   The Quality analyst will be responsible for end-to-end process audit by evaluating customer queries and its resolution to identify process gaps. The QA is required to analyze reasons for customer calling the call center and suggest actions to reduce such calls & how was call handled by the agent, promptness of revert, product knowledge, as well as whether representatives stick to standard scripts.

Experience- Min 6 month

Min Education Qualification   Any Graduate

Skills - 

• Preferred Domain Knowledge Have knowledge of quality in terms of handling customers at Frontline