Responsibilities:

• Collaborating with Customer and Finance Team to Renew the existing contract.

• Developing debt & advance collection strategies and plans.

• Adhering to the Collection Policies throughout the debt & Advance collection process.

• Contacting debtors by telephone to enact and negotiate debt recovery.

• Preventing repeated payment delinquency by negotiating manageable debt payments.

• Negotiating settlements to receive payment on a certain percentage of the debt.

• Keeping and updating records of all communications, payment plans agreed to, and

amounts paid.

• Initiating legal and repossession proceedings if debt recovery fails.

Requirements:

• A minimum of 1 years' experience in Email Support, customer service, or collections and

Sales.

• Having good hold on managing and creating the database as per the work

• Should have Good Typing Skill, Analytical Skill, Mathematical calculation should be

strong

• Must have Knowledge of Tally, Excel and Google sheets

• Previous debt collection experience will be advantageous.

• Exceptional ability to communicate with debtors to negotiate debt payment plans.

• Ability to collaborate on debt collection efforts with other departments and institutions.

• Exceptional recordkeeping and interpersonal skills.

• Responsible for handling and maintaining data for Defaulters & Renewals.

• Regular follow-ups with customers for pending payments through calls & mails.

• Keeping track of the renewals of old orders and defaulters in case of payment not

received.

• Payment Calculations