Responsibilities:

 Maintaining a positive, empathetic and professional attitude toward customers at all

times.

 Responding promptly to customer inquiries.

 Communicating with customers through various channels.

 Acknowledging and resolving customer complaints.

 Knowing our products inside and out so that you can answer questions.

 Processing orders, forms, applications, and requests.

 Keeping records of customer interactions, transactions, comments and complaints.

 Communicating and coordinating with colleagues as necessary.

 Providing feedback on the efficiency of the customer service process.

 Ensure customer satisfaction and provide professional customer support.