Position: Customer Relationship Manager (CRM)

Industry: Real Estate

Location: Hyderabad

Employment Type: Full-time

About the Role:

We are seeking a dynamic and customer-focused Customer Relationship Manager (CRM) to enhance client engagement and drive customer satisfaction in the real estate sector. The ideal candidate will be responsible for building strong relationships with clients, ensuring smooth communication, and assisting them throughout the property buying, selling, or renting process.

Key Responsibilities:

• Develop and maintain long-term relationships with clients, ensuring high levels of satisfaction and retention.
• Act as the primary point of contact for clients, addressing inquiries, resolving issues, and providing guidance on real estate transactions.
• Coordinate with the sales and marketing teams to ensure seamless customer experience.
• Identify customer needs and suggest suitable real estate solutions.
• Maintain an up-to-date database of clients, leads, and transactions using CRM software.
• Provide regular updates and reports on customer engagement and feedback to management.
• Collaborate with real estate agents and brokers to facilitate property viewings and negotiations.
• Handle after-sales services, including documentation, contract follow-ups, and support for post-purchase queries.
• Organize and attend client meetings, property expos, and networking events to build relationships.
• Stay updated on market trends, property laws, and real estate developments to provide informed advice to clients.

Requirements:

• Bachelor’s degree in Business Administration, Sales, Marketing, or a related field.
• Experience in customer relationship management, preferably in the real estate industry.
• Strong communication and interpersonal skills with a customer-first mindset.
• Knowledge of CRM software and real estate management tools.
• Ability to handle multiple client interactions and maintain professionalism.
• Problem-solving skills and a proactive approach to client concerns.
• Excellent negotiation and persuasion abilities.
• A valid real estate license (if required by the region) is a plus.