• Responsible for lead management in CRM and ensuring timely follow-up with leads
• Maintain and update CRM database with client information and status
• Communicate effectively with sales associates via phone, email, and other communication channels
• Ensure seamless communication between internal teams and clients
• Handle client queries and provide appropriate solutions in a timely manner
• Work closely with the sales team to ensure smooth handoff of leads and follow-up on sales activities
• Create and maintain reports on lead status, sales activity, and client communication
• Provide support to the sales team as needed
• Continuously update CRM processes and procedures to ensure maximum efficiency and effectiveness

Qualifications:

• Minimum of 1 year of experience in CRM in a channel partner or developer firm
• Bachelor's degree in business, marketing, or related field preferred
• Knowledge of CRM software and lead management processes
• Excellent communication skills, both written and verbal
• Strong organizational and time management skills
• Ability to work independently and in a team environment
• Strong attention to detail and accuracy
• Ability to multitask and prioritize effectively
• Positive attitude and willingness to learn and adapt to new technologies and processes

*Candidate will be preferred from Navi Mumbai Location*