Objectives:

The primary objective is to devise a plan to achieve the sales target given by the management/sales head. You will be closely working with the management and you will be responsible for achieving 85% productivity from the team.

Responsibilities:

Endeavour to establish an outstanding working relationship with the team and the clients.

• Prepare monthly, quarterly and annual sales plans for the team.
• Coaching and mentoring the team to achieve the highest level of engagement.
• Ensure that the team is achieving the decided team goal on a monthly basis.
• Visit site or attend clients along with the team member to ensure maximum conversions.
• Build relationships with the clients and the team members to avoid conflicts or disengagement.
• Ensure that the team is following the protocols and policies.
• Ensure that the team is achieving 95% above compliance on the CRM.
• Solve the internal conflict arising in the team.
• Prepare key role players from the team helping them to level up their career.
• Work together with colleagues from other departments to improve efficiency and overall service delivery.
• Give prompt reports on crucial issues to the management, suggest answers where obtainable.
• Supervise essential key account possibilities.
• Make propositions, give suggestions and designate sales targets and job obligations to each sales staff.
• Appraise performance of staff, give suggestions, reward or award punishment and offer proposals on dismissal of personnel where applicable.
• Recommend hiring additional staff and make required resources available to accomplish target objectives and goals.
• Solicit for other job duties needing attention to enhance service and improve customers contentment to a reasonable extent.
• Take part in interviews of candidates while supporting decision making to hire successful applicants.
• Offer inspiration and training of internal sales personnel on how to attain business sales objectives.
• Generate action plans to enhance performance and productive capacity of underperforming personnel.