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Guest Relations Executive

Junior: 1 to 3 years

About the Job


Hotel Experience
Brand Knowledge
Guest Relations

We are looking for a Guest Relations Executive from Hotel Industry background to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied.

In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers.

Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities.

Welcoming guests in a friendly and professional way

Addressing and escalating customer complaints

Providing information about facilities, programs and other services

Review arrival lists to welcome guests

Attend to special guests (e.g. VIPs) and answer their inquiries

Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)

Provide information about amenities, area and venues and promote services

Anticipate guest needs and build rapport with customers

Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)

Address customer complaints and escalate to Front Office Manager when needed

Record information in the logbook daily

Ensure compliance with health and quality standards

About the company

At Radisson, we deliver Scandinavian inspired hospitality that enables guests to focus on a work/life balance and find more harmony in their travel experience. We embrace this mindset as the genuine foundation of what we do, who we are and why we exist.HOTEL FEATURES 56 guest rooms & suites Seasons Caf All day dining F3 The Bar Fitness Center Steam Room Swimming Pool Spa Business Center Conc ...Show More



Company Size

51-200 Employees



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