Roles and Responsibilities:

- Oversee and update assigned support service requests.

- Handle daily technical support activities on desktop support, data network and server management.

- Setup desktop computers and peripherals and test network connections.

- Install and test desktop software applications and internet browsers.

- Test computers to ensure proper functioning of computer systems.

- Train end users on usage of computer hardware and software.

- Develop and manage effective professional working relationships with contractor personnel, co-workers and clients.

- Adhere to policies as per corporate manuals and directives.

- Extend computer support for systems software and hardware.

- Setup computers and install software for various applications and programs.

- Interact with staff on desktop problems and their resolution.

- Network and connect computers within organization to better communication.

- Order or buy computer systems and liaise with purchase and supplies department.

- Maintain computer peripheral devices like printers and resolve associated problems.