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US CALL QUALITY ANALYST EXCELLENT COMMUNICATION SKILLS MIN EXP IN WORKING WITH INTERNATIONAL BPO COMPANIES AS A QA SALARY - UPTO 45K 5 DAYS WORKING, 2 WEEK OFFS Job OverviewRankBloc Services is seeking a dedicated Call Quality Analyst for our US BPO division. This is a full-time, mid-level position based in Mumbai, Thane, or Mumbai Suburban. The ideal candidate will have 4 to 6 years of relevant work experience, demonstrating exceptional skills in quality assurance and call monitoring within a BPO environment. Qualifications and Skills<ul><li>Quality Assurance, ensuring adherence to standards and protocols for improved call quality (Mandatory skill)</li><li>Call Monitoring, to evaluate and enhance performance (Mandatory skill)</li><li>Communication Skills, both verbal and written, to provide effective feedback and drive improvements (Mandatory skill)</li><li>Feedback Analysis, the ability to critically assess and interpret feedback to motivate change</li><li>Attention to Detail, ensuring no aspect of the call quality process is overlooked</li><li>Problem Solving, identifying issues swiftly and developing robust solutions</li><li>Analytical Skills, to interpret data and derive actionable insights</li><li>Technical Proficiency, in handling call quality monitoring tools and other related software</li></ul> Roles and Responsibilities<ul><li>Conduct regular call monitoring to ensure adherence to established quality standards</li><li>Analyze calls to identify root causes of issues and areas for improvement</li><li>Provide constructive feedback to agents and supervisors for performance enhancement</li><li>Prepare and maintain detailed reports and presentations on call quality metrics</li><li>Collaborate with team leaders to develop action plans for quality improvement</li><li>Ensure compliance with company policies and regulatory requirements</li><li>Participate in calibration sessions to align quality standards across teams</li><li>Stay updated with industry best practices and integrate them into the call quality processes</li></ul>

FIELD SALES EXECUTIVE MIN EXP IN FIELD SALES EXCELLENT COMMUNICATION SKILLS LAPTOP &amp; TWO - WHEELER IS MUSTSALARY - UPTO 25K + INCENTIVES + TRAVEL CHARGES Job OverviewWe are seeking a Junior Field Sales Executive with 1-3 years of experience for a full-time position based in Chennai, Coimbatore, Ahmedabad, and Surat. This role entails driving sales efforts, engaging with clients, and building strong relationships to ensure our continued growth and success. Qualifications and Skills<ul><li>Proficiency in sales with the ability to close deals effectively (Mandatory skill)</li><li>Excellent communication skills to interact effectively with clients (Mandatory skill)</li><li>Strong networking abilities to build and maintain relationships (Mandatory skill)</li><li>Effective negotiation skills to secure favorable terms and conditions</li><li>Experience in Customer Relationship Management to manage and analyze customer interactions</li><li>In-depth knowledge of the products and services to inform and educate clients</li><li>Strong time management skills to prioritize tasks and meet deadlines</li><li>Problem-solving skills to address and resolve client issues proactively</li></ul> Roles and Responsibilities<ul><li>Identify potential clients and generate leads through various channels</li><li>Engage with clients to understand their needs and provide tailored solutions</li><li>Conduct regular client visits and follow-ups to build strong relationships</li><li>Negotiate contract terms and closing sales deals effectively</li><li>Maintain accurate records of sales activities and client interactions</li><li>Collaborate with the marketing team to ensure alignment on sales strategies</li><li>Stay updated with industry trends and competitor activities</li><li>Provide exceptional after-sales support to ensure customer satisfaction</li></ul>

INTERNATIONAL CUSTOMER CARE EXECUTIVE SALARY - 20K - 40K + INCENTIVES FRESHERS &amp; EXPERIENCEDEXCELLENT COMMUNICATION SKILLSREADY TO WORK IN US SHIFTSPEOPLE FROM MUMBAI ONLY PREFFERED Job OverviewWe are seeking a full-time International Customer Care Executive to join our team in Mumbai, Mumbai Suburban. As an International Customer Care Executive, you will play a crucial role in providing excellent customer service and ensuring customer satisfaction on a global scale. You will handle customer queries, provide solutions, and work towards resolving conflicts to maintain our reputation for unparalleled customer support. Qualifications and Skills<ul><li>Excellent communication skills (Mandatory skill)</li><li>Problem-solving skills (Mandatory skill)</li><li>Conflict resolution skills (Mandatory skill)</li><li>Empathy to understand and relate to customer needs and concerns</li><li>Patience to handle a range of customer personalities and issues efficiently</li><li>Active listening to comprehend and address customer issues accurately</li><li>Time management to handle multiple customer interactions effectively</li><li>Adaptability to adjust approach based on individual customer needs and evolving situations</li></ul> Roles and Responsibilities<ul><li>Handle international customer queries and provide timely, appropriate solutions.</li><li>Maintain a high level of customer satisfaction by resolving customer complaints effectively.</li><li>Assist customers with their inquiries and offer appropriate solutions.</li><li>Escalate complex issues to higher management when necessary.</li><li>Maintain accurate records of customer interactions and feedback.</li><li>Collaborate with other departments to ensure smooth resolution of customer issues.</li><li>Provide input for improving customer care processes and services.</li><li>Stay updated with product knowledge and company policies to effectively assist customers.</li></ul>

Company OverviewWe don't just boost rankings; we elevate your digital identity, translating clicks into customers and conversations into conversions. Join us on the journey to digital excellence, where your success knows no bounds. RankBloc Services, with its headquarters located in Delhi, operates within the Staffing &amp; Recruiting industry and employs between 11 to 50 people. To learn more about RankBloc Services, visit our website at <a href="https://rankbloc.com/" rel="noopener noreferrer" target="_blank">https://rankbloc.com/</a>. Job OverviewWe are looking for a dedicated Customer Service representative to join our team in Bengaluru. This is a full-time junior position, ideal for candidates with 1 to 3 years of work experience in customer service. The role requires strong communication skills and the ability to enhance the customer experience through effective problem-solving and empathy. Qualifications and Skills<ul><li>Excellent communication skills (Mandatory skill)</li><li>Strong problem-solving abilities to identify issues and provide solutions</li><li>Empathy to understand and respond to customer needs effectively</li><li>Patience to handle customer inquiries and complaints in a calm manner</li><li>Adaptability to manage various tasks and responsibilities in a dynamic environment</li><li>Effective conflict resolution skills to address customer concerns and find amicable solutions</li><li>Time management skills to prioritize tasks and manage workload efficiently</li><li>Active listening skills to fully understand customer issues and respond appropriately</li></ul> Roles and Responsibilities<ul><li>Responding to customer inquiries via telephone, email, or chat in a timely and professional manner</li><li>Providing accurate information about our services and resolving customer issues promptly</li><li>Maintaining a high level of customer satisfaction by delivering exceptional service</li><li>Recording and managing customer accounts and service orders</li><li>Escalating unresolved issues to the appropriate team members or departments</li><li>Collaborating with team members to improve customer support processes</li><li>Following up with customers to ensure their issues are resolved and gather feedback</li><li>Identifying trends in customer complaints and suggesting improvements to prevent recurring issues</li></ul>

Company OverviewRankBloc Services is committed to elevating your digital identity, turning clicks into customers and conversations into conversions. We operate within the staffing and recruiting industry and have a team of 11-50 employees located in Delhi. Discover more about us at <a href="https://rankbloc.com/" rel="noopener noreferrer" target="_blank">RankBloc Services</a>. Job OverviewWe are looking for a Junior Graphic Designer Trainer to join our team remotely. The ideal candidate should have between 1 to 3 years of work experience, excelling in training individuals on graphic design principles and tools. The position is based in Delhi and offers an opportunity to work remotely while contributing to our digital excellence journey. Qualifications and Skills<ul><li>Proficiency in Adobe Photoshop (Mandatory skill)</li><li>Experience with Adobe Illustrator for creating vector graphics and illustrations</li><li>Strong understanding of typography principles and techniques</li><li>Proficiency in layout design to create aesthetically pleasing and functional designs</li><li>Excellent visual communication skills to convey messages effectively through design</li><li>Creativity with a keen eye for innovative ideas and graphic trends</li><li>Attention to detail ensuring accuracy and quality in design output</li><li>Ability to train and mentor individuals in graphic design fundamentals and software</li></ul> Roles and Responsibilities<ul><li>Conduct training sessions on Adobe Photoshop and other graphic design tools</li><li>Develop and deliver instructional materials for graphic design courses</li><li>Evaluate and assess trainees' progress and provide constructive feedback</li><li>Stay updated with the latest design trends and tools to enhance training content</li><li>Collaborate with team members to manage and improve the training curriculum</li><li>Assist in the design and production of visual assets for company projects when needed</li><li>Ensure trainees understand basic and advanced design principles and their practical applications</li><li>Facilitate interactive and engaging training sessions to maximize learning outcomes</li></ul>