company logo

Customer Support Executive - Hindi & English

Kochi
Full-Time
Junior: 1 to 3 years
14K - 17K (Per Month)
Posted on Mar 08 2023

Not Accepting Applications

About the Job

Skills

Hindi
Business Process Outsourcing (BPO)
Inbound call
customer support
telesupport
English

Roles and Responsibilities:

  • Identify customer concerns and provide timely support for their queries.
  • Be proficient in our products and services and communicate effectively to the customer.
  • Responding to queries from customers and giving timely support when requested.
  • Coordinating with multiple teams to ensure the timely response to inquiries.
  • Collecting customer feedback and upselling our services wherever applicable.
  • Ensure all communications are logged timely and correctly.
  • Ensure individual sales targets are met without fail.

Desired Candidate Profile:

  • Flexible to work on rotational shifts.
  • Excellent communication and interpersonal skills.
  • Should be Proficient in Hindi and English, any other language knowledge would be an added advantage.

About the company

A Made-in-India and Made-for-India product company, RailYatri was conceived as a data-driven intelligent and consumer-centric travel platform. RailYatri is the fastest growing consumer-brand and innovator in the intercity transportation domain. We are growing 15-20% month-on-month across Train Ticketing, recently launched IntrCity Smart Buses and Transit Food business verticals. We have emerged as ...Show More

Industry

Travel Arrangements

Company Size

51-200 Employees

Headquarter

Noida