Customer Support Executive - Hindi & English
Customer Support Executive - Hindi & English162
Applications
162
Applications
Kochi
Full-Time
Junior: 1 to 3 years
₹ 14K - ₹ 17K (Per Month)
Posted on Mar 08 2023
Not Accepting Applications
About the Job
Skills
Hindi
Business Process Outsourcing (BPO)
Inbound call
customer support
telesupport
English
Roles and Responsibilities:
- Identify customer concerns and provide timely support for their queries.
- Be proficient in our products and services and communicate effectively to the customer.
- Responding to queries from customers and giving timely support when requested.
- Coordinating with multiple teams to ensure the timely response to inquiries.
- Collecting customer feedback and upselling our services wherever applicable.
- Ensure all communications are logged timely and correctly.
- Ensure individual sales targets are met without fail.
Desired Candidate Profile:
- Flexible to work on rotational shifts.
- Excellent communication and interpersonal skills.
- Should be Proficient in Hindi and English, any other language knowledge would be an added advantage.
About the company
A Made-in-India and Made-for-India product company, RailYatri was conceived as a data-driven intelligent and consumer-centric travel platform. RailYatri is the fastest growing consumer-brand and innovator in the intercity transportation domain. We are growing 15-20% month-on-month across Train Ticketing, recently launched IntrCity Smart Buses and Transit Food business verticals. We have emerged as ...Show More
A Made-in-India and Made-for-India product company, RailYatri was conceived as a data-driven intelligent and consumer-centric travel platform. RailYatri is the fastest growing consumer-brand and innovator in the intercity transportation domain. We are growing 15-20% month-on-month across Train Ticketing, recently launched IntrCity Smart Buses and Transit Food business verticals. We have emerged as the leading intercity transportation platform for travelers in India. We are now hiring to scale new heights across business verticals and functions. We welcome innovators and performers to join a team of fun, talented, and dedicated people looking to improve the intercity travel experience of millions of people in India. At RailYatri, our mission is to simplify travel for people in India. We believe that intelligence will define the next generation of travel platforms, and we want to continue to build smarter products for our travelers. Our category didnt exist before we arrived and we are not done yet. That is to impact the lives of millions of travelers on a daily basis and become the most preferred travel platform for all long distance travelers. We have a work environment where everyone is excited to be in every day, so that we can build amazing things together and spend time with people we really like. Along with opportunities to learn, grow, contribute and develop, also be a part of the team that values diversity of experiences, perspectives and backgrounds. Over 20 million users served and counting, RailYatri is a rapidly growing travel platform. We are always looking for motivated and passionate people to join us to help us get to the next level. Or, why not create your own role, for theres never a restriction to your potential if you are up for it! So, join us in building smarter products that people trust and love! ...Show Less
Industry
Travel Arrangements
Company Size
51-200 Employees
Headquarter
Noida