Roles and Responsibility:-

1.      Ensure all DOVR files achieve status ITPD or ITSC within 4 hours of the file achieving DOVR status.

2.      Prepare a note sheet with notes reflecting all queries and pending documents. This note sheet is the support tool to call the customer and resolve pending issues

3.      NECESSARILY call the customer. We expect all customers to be called so that we acknowledge the receipt of his application and papers. Confirm pending documents, agree to next action for every document and query. There are instances when a customer is unable to take a call, in such cases send an email.

4.      Prepare the interview sheet on line and as part of the interview sheet, update all pending documents and queries. All pendency’s to be assigned for next action, date & time, the person who will perform the next action.

5.      Refresh dashboard to understand if all pending documents and queries are resolved even while the status remains ITPD.