As a Tele Collection Officer, you will play a crucial role in maintaining the financial stability of our organization by contacting customers to collect outstanding payments on their accounts. You will handle a high volume of calls and use your negotiation skills to reach payment agreements.

Responsibilities

• Contact customers via phone to collect past due accounts
• Negotiate payment plans and settlements with customers
• Maintain accurate records of all interactions and payment agreements
• Update customer account information and payment status in the system
• Meet or exceed monthly collection targets
• Handle customer objections and provide solutions to resolve their debts
• Assist customers in setting up payment arrangements and provide follow-up
• Refer complex cases to senior staff or legal team as necessary

Qualifications

• High school diploma or equivalent; college degree preferred
• Proven experience in a collections or customer service role
• Strong communication and negotiation skills
• Ability to handle stressful situations and difficult conversations
• Basic computer proficiency including Microsoft Office
• Knowledge of collections laws and regulations is a plus
• Ability to work independently and meet deadlines

Skills

• Excellent verbal communication
• Negotiation
• Conflict resolution
• CRM software
• Microsoft Office
• Data entry
• Time management
• Customer service