System Administrator

68

Applications

Mumbai
Full-Time
Mid-Level (4 to 6 years)
1L - 5L (Per Year)
Posted on Nov 05 2022

About the Job

Skills

windows 10
Active Directory
ms 365
Microsoft Outlook

DUTIES AND RESPONSIBILITIES

• Respond to all calls or request for assistance that come to the service desk via phone, emails, chat, and self-service.

• Act as a single point of contact for all queries received above.

• All Tickets (FCR or Non FCR) should be documented and/or assigned to the right support teams with reference of knowledge base and training.

• IT Asset Allocation, Tracking and Reporting.

• Troubleshooting of IT related problems related to Hardware’s and Software’s.

• Basic Active Directory knowledge like creating user accounts, reset passwords, create groups etc.

• Provide support on queries Troubleshoot basic network issues.

• Provide basic in-house training in MS Office applications used within the Association(Word,Excel, Outlook, and PowerPoint) Blackberry/Good for Enterprise account management.

• 24* 7 On-site support.

REQUIRED SKILLS

• Required communication skills and telephonic etiquettes

• Good organizational skills

• Good written and verbal communication.

• Operating System (Windows 7 / Windows 10)

• Basic knowledge on Application Troubleshooting

• Basic User & Security Group Active Directory administration

Basic knowledge of Microsoft based operating systems with emphasis on (Windows 7/ Windows 10).

• Basic Knowledge with using and troubleshooting Outlook 2010/2016 within a network environment (permissions, calendar sharing, and delegation)

• ITIL qualification is preferable. Candidate should have completed ITIL program either via Internet program such as Udemy or via in house training in the last 1 year.

• Minimum 3 years of experience.

About the company

Our executive placement services focus on transformational recruitment. This means the top priority is to identify the right people who can take your organization to the next level by building and encouraging a culture of growth and success. Trust our executive recruiters to find, not only the best candidates, but those who will help take your performance and success to the next level. We ha ...Show More

Industry

Human Resources Services

Company Size

2-10 Employees

Headquarter

Pune

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