Customer Care Executive

1

Applications

Bangalore
Full-Time
Fresher: Less than 1 year
3L - 5L (Per Year)
Posted on Feb 09 2023

About the Job

Skills

Customer Service
International voice process
Technical Support

 Below mentioned is the requirement for Voice hiring, please help me to get the resumes only from International Call Center ( UK /US ) background

 

 Client - Accenture

·         Contract Duration – 6 months

·         No of Positions – multiple ( ongoing)

·         Interview rounds – CX Screening >> Versant (58 & above) >> CD >> Ops

·         Location - Return to the office (work from office mandatory) – therefore Bangalore-based candidates ONLY.

·         Level – 12

·         Shift time - Mandatory working on Night Shift (US / UK Shift)

·         Working days - Rotational work week” (Should be flexible to work for 6 days a week as per business requirement)

·         Fully vaccinated

·         Education - Graduates & Undergraduates ( with International Voice Exp ) 

·         Flexible to switch activities and roles internally within a process and within the deal/project.

 

 Job description:

International Voice Process

 

Responsibilities:

Ø  In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines

Ø  Candidate expected interactions are within the Candidate team and direct supervisor

Ø  Candidate will be provided detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments and the decisions that you make that would impact Candidate’s work

Ø  Candidate will need to be well versed with basic statistics and terms involved in the day-to-day business and use it while discussing with stakeholders

Ø  Candidate will be required to help in the overheal team's workload by managing Candidate deliverables and help the team when required

Ø  Candidate will be an individual contributor as a part helping team, with a predetermined focused scope of work

About the company

Our executive placement services focus on transformational recruitment. This means the top priority is to identify the right people who can take your organization to the next level by building and encouraging a culture of growth and success. Trust our executive recruiters to find, not only the best candidates, but those who will help take your performance and success to the next level. We ha ...Show More

Industry

Human Resources Services

Company Size

2-10 Employees

Headquarter

Pune

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