Job Description – Transition Senior Manager

Location: NCR (New Delhi)

Become familiar with who we are and what we do.

Our Client is a global service company focused on delivering awesome customer experiences for its clients. With our focus on continuous innovation, out-of-the-box solutions, and being enablers for our customers, we find the missing ‘X’ that propels us as partners towards ‘Xponential’ growth.

Curious about the role? Let's take a closer look.

Here are our expectations: You will be responsible for:

§ Managing and lead Transitions

§ Lead processes due diligence to define scope of process transitions (Finance, HR, Information technology, WFM, Operations)

§ Lead and implement toll gate based methodology for transitions in line with Industry best practices

§ Be the customer's SPOC for all questions, decisions, actions and updates as applicable during the Transition period and Beta period.

§ Support the project as the first escalation point for internal and customer issues.

§ Drive governance calls and meetings for internal and customer updates.

§ Plan for, conduct and manage relevant trainings to be delivered to transitions team.

§ Understanding strategic business objectives of the customer and facilitating the definition of project scope, goals and deliverables.

§ Participate in creation and review of transition solutions for RFPs / RFIs and any other pre sales support as needed.

§ Identifying and defining business case; defining project tasks and resource requirements; developing detailed project charter, project plan and transition plan depending on solution complexity, priorities and deliverables.

§ Combining process migration activities along with IT implementation

§ Optimization of the transition methodology - reduce time, reduce costs, reduce risks, retain/ improve quality

§ Responsible for risk management - understand the business and operational risks and develop and execute mitigation plans.

§ Handle various responsibilities such as planning, scheduling, coordinating, and managing all aspect of the project

§ Should be comfortable to work with any of the agile modules

§ Decide deadlines and budget of the project accordingly

§ Maintain status report of the project and also keep a record of the previous reports

  Skills Required

·        6+ years of experience in Project Management for Business Process Outsourcing initiatives (locations, offshore, workforce changes)

·        Excellent technical capabilities, strong communication skills, and effective project management abilities

·        Strong presentation skills - including ability to lead workshops within the scope of transition projects,

·        Strong proven client management skills, with the ability to facilitate and influence stakeholders,

·        An ability to manage workload, with minimal direction, a self-starter with a strong sense of proactivity

·        Strong analytical skills and attention to details

·        Relevant experience in change management within large, high profile, high value, and complex transition programs

 Are you the right fit? Here’s what you need to succeed –

·        Bachelor’s degree in any stream

·        PMI PMP / Prince II certified preferred

·        Demonstrable project management experience for min 6 years

·        Fluent in PowerPoint, Excel, MS Project, MS Visio

Not enough? Here are some other cool X factors to keep you pampered

·        Flexible schedule

·        Friendly work environment

·        State-of-the-art cafeteria

Are you ready to take off your career flight?

Join us for Xponential career growth!