JOB DESCRIPTION

Position Summary

This role of Sr. Support Engineer, SAP IBP is to provide exceptional remote-based support for

mission-critical SAP applications as part of our global customer support team. The position has the

responsibility for researching, troubleshooting and supporting of multiple SAP global clients who use

both 4.x, ECC environments & latest environments. Role demands proficient communication skills to

do requirement gathering, replicating production issues, stakeholder (internal / external)

understanding, adhering to time tracking, adhering to SLAs, and ensuring utilization as per

expectations.

Essential Duties and Responsibilities within SAP IBP module and related business processes

(integrated modules) in a Heterogenous SAP landscape:

 Level 3 Support across - Incident Management, Problem Management, Service Requests,

Enhancements, and small projects working on tickets

Incident Management:

 The SAP Integrated Business Planning (IBP) Sr. Managing Consultant will be responsible for

implementation SAP IBP solution.

 The SAP integrated Business Planning (IBP) consultant will be responsible for supporting the

IBP solution

 The consultant will independently lead support of IBP S&OP, Demand Planning, Supply

Planning process and solution.

 The consultant will lead the team and coordinate with other teams for successful delivery of

integrated solutions.

 The candidate will have experience in business process expertise of S&OP, Demand Planning

and Supply Planning process, IBP solution expertise to design, build, test & deployment

towards various client engagements. and demonstrated project management skills to

develop detailed task plan towards timely completion of project milestones and

demonstrated experience in a SAP package solution implementation tools and

methodologies.

 The consultant should have knowledge in Process modeling, Scenario planning, Easy-to-use

user interface both excel and web-based, social collaborations, Consolidated information

from different organizations, especially financial data ex. Price data.

 The Consultant should have experience in S&OP with basic forecasting methods, IBP for

demand with advanced statistical forecasting methods including ARIMA models, and

gradient boosting , IBP for demand for short-term forecasting using demand sensing logics.

 The Consultant should have experience in Control tower as a purpose-built solution,

Dashboards and customer alerts, case management and social collaborations

Service Request Management:

 How to documentations on existing configurations

 Master data changes / config changes

Enhancements / Projects:

 Estimate Enhancements the integration projects through various phases from gathering

business requirements/Developing/Testing and deployment

 Gathering and analyzing business/functional requirements and translating them into design

specifications

 Working experience on complex customization of programs, t-codes & reports

 Writing unit test scripts and conducting unit and integration tests for the customizations

 Support UAT tests and participate in Cut-Over activities alongside post production changes

and hyper care

 Support the assessment of change requests (corrections, enhancements), proposing and

developing solutions

 Taking business transition from incumbent vendors / client IT during new client engagement

onboarding phase

 Attending knowledge sharing sessions & Documentations

 Participating in Job shadow, Reverse Job Shadow phases

 Monitoring Alerts if any on client environment via Rimini Street based tools and or client

based tools and addressing them on time

 Ensure compliance with the client's IT processes & internal time tracking

 Working on client support timelines based on geography

 Performance tuning of existing process to contribute on Continuous Improvement

Additional Duties and Responsibilities

Other job related duties and responsibilities may be assigned from time to time based on

progression and nature of opportunities

Location

 Hyderabad, India

Education

 Bachelor Degree in Computer Science or related field or equivalent experience.

Language

 Fluent English is mandatory, any other international languages is a plus.

Work Experience: 6 to 10 years

 Domain experience is good to have

 SAP experience in SAP IBP and PS Module is required

Must have Skills: SAP IBP Finance & Controlling Module in SAP with the following additional

functional capabilities,

 Must have skills : SAP S/4HANA Integrated Business Planning.

 A Good IBP configuration knowledge and exposure to at least 4 IBP modules from IBP

Demand, IBP Response Supply, IBP SOP IBP Inventory, IBP Control Tower.

 Should have at least two end to end IBP implementation project.

Skills

 Superb trouble-shooting skills and tenacity in problem solving

 Passionate focus on customer support and the ability to build long term, successful working

relationships with Clients

 Strong knowledge of key application functionality, tables and relationships

 Excellent interpersonal, presentation and communication skills – verbal & written

 Attention to detail and the ability to learn quickly

 Extreme focus on Client satisfaction

 Demonstrated ability to work independently and as part of a team

 Ability to work calmly and professionally in high pressure situations

 Ability to work from office & ability to work remotely from a home based office in a virtual

environment

Preferred Qualifications

 ITIL v3 or ITIL v4 knowledge of working in Support Environment

 Working experience in Global Teams from different geographies & Supporting client time

zone

 Working on-call & in shifts depending on nature of engagement

 Ticketing tool - Service Now or related tools experience

 Understanding of Traditional Project Management & Agile Project Management

Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services,

the leading third-party support provider for Oracle and SAP software products and a Salesforce

partner. The Company offers premium, ultra-responsive and integrated application management and

support services that enable enterprise software licensees to save significant costs, free up

resources for innovation and achieve better business outcomes. To date, more than 4,000 Fortune

500, Fortune Global 100, midmarket, public sector and other organizations from a broad range of

industries have relied on Rimini Street as their trusted application enterprise software products and

services provider.

The company is widely recognized by clients, leading industry analysts (including Gartner, Forrester,

Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing

market with tremendous upside and an extremely strong value proposition that resonates with CIOs

and CFOs.