Desired candidate profile  

• 2-3 years’ Experience in international BPO / Domestic BPO, specifically in a Voice, Backend and Email Handling process  
• Handle customer issues, escalation calls and coordinate with different functions, case management  
• Good communication (written and verbal) and comprehension skills in English  
• Willing to work in 24/7 environment  
• If the candidate is under graduate/ drop out with 1 year of voice process experience - then the profiles can be shared. The candidate should not be appearing for any exams up to next 6 months.
• This is a night shift profile. So, make sure the candidate is available for Night shift. 
• The candidate should have voice process experience in international or domestic market
• This is a contractual role for 6 months. Based on the performance during this 3 – 6 months, the further role would be decided. 
• Open to work on Indian Holidays and weekend shifts 

Job description 

• Responsible for calling insurance companies in US to analyse the claims and follow up on outstanding Account Receivable (AR)  
• Capable to capturing denials  
• Appeal to insurances for pending claims  
• End to End knowledge of RCM (revenue cycle management) process  

Team: Please set the expectation with the team that BU need Voice Call Centre Experience folks with healthcare industry knowledge.