1.Responsible for answering all telephone calls and prioritizing said calls.

2.Should have very good telephone etiquettes

3.Should have good knowledge of room service menu's and on going promotions in other F&B outlet.

4.Should be able to provide recommendations and suggestions to guests upon request

5.Display excellent conversation skills and selling techniques at all times.

6.Pay attention to guest orders, and know the menu thoroughly

Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability

7.Write down all information’s clearly. Highlight special requests.

8.Approximate delivery time is given to the guest according to this time evaluation system established by the Outlet Manager and the Sous Chef.

9.If the order has not been sent up by this time, a call must be placed to the guest to 10.apologies and re-evaluate the delivery time

Able to perform all duties and tasks per the tasks required at the outlet