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Support Engineer

Bangalore
Full-Time
Senior: 7 to 10 years
Posted on Feb 18 2022

Not Accepting Applications

About the Job

Skills

Requirements

  • Candidate should be a Graduate in Computer Science or equivalent.
  • Experienced Technical Support Engineer with 7+ yrs experience in supporting direct clients of B2B SaaS products.
  • Experience in handling technical support for products with strong scripting and automation skills.
  • Excellent in monitoring and tracking core operational metrics.
  • Ability to work with customers across different time zones and in 24x7 shift.
  • Strong understanding of SLA compliance at all stages.
  • Working experience with cloud infrastructure like AWS.
  • Experience on Apache/Nginx, Tomcat, Redis, HiveMQ, Kafka, Jenkins, GitLab, Shell Scripting, Network and Server monitoring tool like Prometheus/Grafan, Nagios etc. is required.
  • Experience with managing relational and NoSQL database technologies such as Oracle, SQL Server, PostgreSQL, Cassandra and MongoDB.
  • Ability to work in 24x7 rotational shift.
  • Comviva Client


About the company

Established in 2007 and headquartered in Bengaluru, Quess is one of India's largest private-sector employers and integrated business service providers. The company has a presence in over 64 locations across India, Southeast Asia, and North America, with a strength of 401,000+ employees. We provide a host of technology-enabled staffing and managed outsourcing services across processes such as s ...Show More

Industry

Staffing and Recruiting

Company Size

3,25,000 Employees

Headquarter

Bangalore

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