Support Engineer
Support Engineer1
Applications
1
Applications
Bangalore
Full-Time
Senior: 7 to 10 years
Posted on Feb 18 2022
Not Accepting Applications
About the Job
Skills
Requirements
- Candidate should be a Graduate in Computer Science or equivalent.
- Experienced Technical Support Engineer with 7+ yrs experience in supporting direct clients of B2B SaaS products.
- Experience in handling technical support for products with strong scripting and automation skills.
- Excellent in monitoring and tracking core operational metrics.
- Ability to work with customers across different time zones and in 24x7 shift.
- Strong understanding of SLA compliance at all stages.
- Working experience with cloud infrastructure like AWS.
- Experience on Apache/Nginx, Tomcat, Redis, HiveMQ, Kafka, Jenkins, GitLab, Shell Scripting, Network and Server monitoring tool like Prometheus/Grafan, Nagios etc. is required.
- Experience with managing relational and NoSQL database technologies such as Oracle, SQL Server, PostgreSQL, Cassandra and MongoDB.
- Ability to work in 24x7 rotational shift.
- Comviva Client
About the company
Established in 2007 and headquartered in Bengaluru, Quess is one of India's largest private-sector employers and integrated business service providers.
The company has a presence in over 64 locations across India, Southeast Asia, and North America, with a strength of 401,000+ employees.
We provide a host of technology-enabled staffing and managed outsourcing services across processes such as s ...Show More
Established in 2007 and headquartered in Bengaluru, Quess is one of India's largest private-sector employers and integrated business service providers.
The company has a presence in over 64 locations across India, Southeast Asia, and North America, with a strength of 401,000+ employees.
We provide a host of technology-enabled staffing and managed outsourcing services across processes such as sales & marketing, customer care, after-sales service, back-office operations, manufacturing operations, facilities and security management, HR & F&A operations, IT & mobility services, etc.
Our business strategy is aligned with our goal of creating a more productive workforce. It includes training and skill development initiatives for better employability, helping job seekers find job opportunities easily, digitising workflows, and providing social security benefits to a wider employable population.
Quess has been certified âGreat Place to Workâ thrice in a row in recognition of its culture that supports diversity, equal opportunity, and collaboration.
Learn more about how we drive productivity and achieve success for our clients: https://www.quesscorp.com/
Find us here:
Facebook: https://rb.gy/kjzk4y
Twitter: https://rb.gy/iff6tq
Instagram: https://rb.gy/xj3yd6
#winningtogether
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Industry
Staffing and Recruiting
Company Size
3,25,000 Employees
Headquarter
Bangalore
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