Company Overview

Tekshiv Systems Pvt Ltd, home to the esteemed QUBA brand, is a prominent Indian manufacturer of innovative home appliances. Established in 1992 and headquartered in Delhi, the company champions advanced engineering and futuristic designs. With a commitment to consumer and employee satisfaction, QUBA's range of products simplifies household chores, saving time for homemakers.

Job Overview

QUBA is seeking a diligent Field Service Technician for a full-time, junior-level position. Based in Faridabad and South Delhi, the role demands 1 to 2 years of experience. The technician will contribute to service excellence by ensuring the effective repair and installation of kitchen appliances.

Qualifications and Skills

• Proven experience in electrical and electronic repair, showcasing hands-on expertise in troubleshooting and servicing kitchen appliances.
• ITI Electrical certification is required to demonstrate foundational competency in electrical systems.
• Diploma in Electronics is essential for comprehensive knowledge of electronic appliances and systems.
• Experience in repair and installation of home appliances, ensuring efficient and prompt service to clients.
• Ability to diagnose and troubleshoot problems in kitchen appliances, identifying solutions for immediate or scheduled repair.
• Must have a strong grasp of Electrical/Electronic principles and applications (Mandatory skill).
• Proficient in using diagnostic tools and equipment relevant to home appliance repair and maintenance.
• Commitment to providing exemplary customer service, ensuring client satisfaction with every service call.

Roles and Responsibilities

• Conduct on-site repair and maintenance of various kitchen appliances, ensuring operational efficiency and customer satisfaction.
• Diagnose technical issues and determine appropriate repair actions for home appliances, providing clear explanations to clients.
• Install and configure new appliances at customer sites, ensuring proper operation and adherence to safety standards.
• Maintain accurate service records and reports, documenting work performed and parts replaced for future reference.
• Manage spare parts inventory, ensuring timely availability of necessary components for service requests.
• Collaborate with technical and customer support teams to address complex repair scenarios and customer concerns effectively.
• Stay updated with the latest advancements in home appliance technology and repair techniques.
• Participate in training programs to enhance technical skills and service quality, contributing to personal growth and professional development.