Patient Counsellor Cum Front Desk



Navi Mumbai
Junior: 1 to 3 years
3L - 5L (Per Year)
Posted on Mar 14 2023

About the Job


Customer Service
front desk

Job Responsibility:


  • Daily coordination with consultant / clinic head basis of the treatment advised by them.
  • Helps patient to understand the value of treatment (Convincing patient to commit to treatment)   
  • Explain the tariff of the respective procedures/investigations to patients in detail.
  • Maintain counselor reports daily (Advice, Conversion and Patient-wise data).
  • Coordinating with finance department (Invoices, Getting Discount Approval, Billing).
  • Establishing a tone of empathy that helps to resolve any patient complaints or conflicts.
  • Follow up with patients at all stages.
  • Doctor for life - Responsible for long term relationship management with the patient.



  • Communication and sales skills
  • Empathy
  • Convincing Skills
  • Multi-tasking
  • Ownership/Accountability


Qualifications & Skills:

  • Any HSC/Graduate
  • Must know Microsoft Excel
  • Must be able to work under stress
  • Software Efficiency


Shift Timing: 8:00 AM to 4:00 PM and 12 Noon to 8:00 PM, (should be flexible with the shifts)



About the company

QI Spine Clinic is India's first clinic dedicated to Spine Rehabilitation by an expert team of Spine Physiotherapists. We are the leading healthcare service provider focused on the diagnosis and treatment of chronic back and neck pain Our latest technologies and effective treatment methods have helped over 10,000+ patients avoid surgery. With a success rate of over 90% . QI Spine Clinic ...Show More

Company Size

51-200 Employees




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