Detailed Job Responsibilities:

• Ensuring that every patient in the clinic is made to feel comfortable and cared for during their first visit and thereafter every appointment.

• Assisting patients in filling forms required by the Doctor for the first consultation, by explaining to them components that they are unclear about.

• Understanding from patients their chief concerns, their history and providing the doctor with all the relevant information to ensure that the Doctor has a better understanding of the patient

• Educating patients in simple words the treatment approach, the pricing in details, the expected recovery and all other details enabling patients to make an informed decision

• Ensuring that all sales interactions are done in a patient-centric approach

• Assuring patients basis their diagnosis, treatment prescription on their recovery and convincing them to take the treatment program; including sharing success stories, cracking barriers and involving the Doctor where needed to clarify clinical doubts

• Convincing patients to commit to the treatment program and ensuring they complete it to experience recovery

• Establishing a tone of empathy that helps to resolve any patient complaints or conflicts

• Prioritize patient satisfaction throughout the patient journey to build long-term relationships

• Collaborate with calendar management team to optimize scheduling and streamline patient interactions

• Ensure a professional and well-maintained appearance personally and collaborate closely with doctors, housekeeping staff, support functions, and other team members to keep the clinic premises welcoming and to create a patient-centric environment

• Responsible for day-to-day operations & overall financial performance of the clinic

• Maintain counselor reports daily

• Coordinating with finance department (Invoices, Getting Discount Approval, Billing) 

Qualifications & Skills:

• HSC/Graduate

• Must know Microsoft Excel

• Previous experience in patient counseling, customer service, or related roles, with a focus on grooming

• Proven sales experience and the ability to meet or exceed sales targets

• Excellent interpersonal and communication skills, with a genuine passion for patient care

• Software Efficiency