Job Description: ServiceNow CSM Developer

Experience Level: 5+ years

Job Location: Remote

Position Overview:

We are seeking an experienced ServiceNow Customer Service Management (CSM) Developer to join our team. The ideal candidate will have a strong background in ServiceNow CSM module development, implementation, and customization, with a proven track record of delivering high-quality solutions. This role requires a deep understanding of CSM functionalities, along with the ability to collaborate with cross-functional teams to enhance customer service operations.

Key Responsibilities:

• Design, develop, and implement ServiceNow CSM solutions that meet business requirements.
• Customize ServiceNow applications and create new modules as needed.
• Collaborate with stakeholders to gather requirements and translate them into technical specifications.
• Develop and maintain integration with other systems and applications.
• Ensure the performance, security, and scalability of CSM applications.
• Conduct testing and debugging to ensure quality and reliability.
• Provide support and troubleshooting for ServiceNow CSM issues.
• Create and maintain documentation for system processes and configurations.
• Stay up-to-date with ServiceNow releases and best practices to ensure the optimal use of the platform.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience in ServiceNow development, with a focus on the CSM module.
• Strong understanding of ServiceNow platform architecture, data model, and development best practices.
• Proficient in JavaScript, HTML, CSS, and ServiceNow scripting.
• Experience with ServiceNow integration capabilities (REST, SOAP).
• Knowledge of ITIL best practices and frameworks.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills to collaborate effectively with stakeholders.
• ServiceNow CSM certification is a plus.