Healthcare Telecaller
Healthcare Telecaller 88
Applications
88
Applications
Pune
Full-Time
Junior: 1 to 3 years
₹ 10K - ₹ 20K (Per Month)
Posted on Apr 12 2023
Not Accepting Applications
About the Job
Skills
Communication
Hindi
English
- Work with excel sheets to help people find access to essential medical services in Job Description:
- Work with excel sheets to help people find access to essential medical services in their neighborhood.
- Empathetic communication with callers to understand their needs, and provide relevant solutions.
- Inbound and outbound calling to answer to medical needs of callers and directing them for medical consultation.
- Keep records of callers interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions that are taken. Process issues, forms, and applications.
- Follow up to ensure that appropriate actions were taken on patients' requests.
- Refer unresolved tickets/ medical needs or special requests to designated departments for further investigation.
- Roles and Responsibilities:
- Will be responsible to handle inbound calls from the patients/complainant and direct them towards concerned medical practitioners.
- Applicants must enjoy working in a fast-paced environment and be able to thrive under pressure to ensure maximum tickets are closed.
- Should have good interpersonal skills and ability to understand the consultation requirement and based on the same should be able to give recommendations.
- Strong Inbound / Outbound call handling potential.
- Should have Excellent Hindi and English communication skills.
- Should be open minded and ready to learn.
- Follow-up with callers & internal team.
About the company
Public Media Company is a renowned agency headquartered in Pune that provides end-to-end branding and PR services to its clients. The company has catered to several clients within and outside India by offering them an ideal bouquet of digital marketing services. The companys PR services include media relations, corporate communication, reputation management, print media, and more. Public Media Sol ...Show More
Public Media Company is a renowned agency headquartered in Pune that provides end-to-end branding and PR services to its clients. The company has catered to several clients within and outside India by offering them an ideal bouquet of digital marketing services. The companys PR services include media relations, corporate communication, reputation management, print media, and more. Public Media Solutions helps its clients in building their brand and propagating its essence across multiple platforms. The companys content marketing services have carried out deliveries of lakhs of words to the clients since its incorporation. Public Media Solution also offers extensive fundraising solutions to capable startups, helping budding entrepreneurs approach investors and raise funds for their dream ventures. ...Show Less
Industry
Public Relations and Comm...
Company Size
11-50 Employees
Headquarter
Kharadi Pune