SAP Delivery Head

 Job Responsibilities:

• Oversee the delivery of multiple projects related to successful engagement or program execution. Manage project or complex programs end to end across all domains.
• Own and execute the program plan and be responsible for delivery of its major elements including program’s business objectives, scope and solution within quality criteria, on time and budget. 
• Demonstrate program success including customer and partner satisfaction, program finances, resources, intellectual capital etc.
• Provide active risk, issue, dependency, scope, resource, financial and quality management of all key engagement elements.
• Work closely with the Program Sponsors and Program Review Boards to facilitate decisions necessary for program delivery.
• Should have Pre-Sales experience includes end to end sales execution including RFP/RFI preparation, presales, working with delivery team and negotiating with client.
• Translate generalized customer business goals and objectives into concrete strategy and tactical delivery plans for the engagement or program.
• Evaluate complex situations accurately and identify viable solutions that create successful outcome for the customer and SAP.
• Resolve political, resource, budgeting, change and legal issues affecting the program.
• Contract management in relation to client, subcontractors and suppliers.
• Proactively manage program stakeholder satisfaction to position and secure customer reference and success story.
• Build proactive formal and informal communication/relationship with key stakeholders
• Oversee the project team, offering guidance and escalating concerns.
• Communicate with the team and customers to build credibility and ensure all parties are informed of the strategy, major issues, and dependencies.
• Defining appropriate delivery model for customer project as a composition of pre-defined services, on-site and/or remote delivery.
• Work closely with SAP license and services teams when applicable.

Functional Experience:

• 22+ years of project management experience in large scale, high risk, or strategic programs.
• Strong leadership, teambuilding, coaching, people and stakeholder management skills and competencies that drive results
• Effective communicator with the ability to build trust with both the client and program team.
• Strong customer focus
• Should have Pre-Sales experience includes end to end sales execution including RFP/RFI preparation, presales, working with delivery team and negotiating with client.
• Demonstrated experience leading cross functional teams within a formalized methodology.
• Strong decision-making skills
• Multicultural sensitivity and work in international environment and with global clients
• Ability and willingness to travel up to 100% 

Key Performance Indicators:

• It is a techno-functional role.
• On-time delivery in relation to project milestones
• Overall financial performance in relation to project budget, margin, profitability
• Customer satisfaction – feedback and customer’s willingness to be a reference
• 360 feedback from project team
• Utilization of project team members
• Ability to manage multiple projects
• Identification of sales opportunities