Company Overview

Princo Solutions is a leading staffing and service-based company specializing in IT services and solutions. Our expertise covers IT staffing, software development, and digital transformation, offering customized services that optimize business operations. Headquartered in Hyderabad, our client-centric approach ensures cost-effective and scalable solutions for success in an evolving market.

Job Overview

We are seeking a Junior US Travel Services Outbound professional to join our team in Hyderabad. This is a full-time position that requires a minimum of 1 to 3 years of work experience. The ideal candidate will be proficient in utilizing travel booking software and possess strong customer relationship management skills to provide top-tier travel services to our clients.

Qualifications and Skills

• Proficiency with Customer Relationship Management (CRM) systems to maintain and enhance client relations (Mandatory skill).
• Experience with fare comparison tools to ensure the best travel deals for clients (Mandatory skill).
• Skilled in using travel booking software for seamless service delivery (Mandatory skill).
• Strong understanding of Sabre GDS to manage reservations across various platforms efficiently.
• Knowledge of Amadeus GDS for handling international travel arrangements and bookings.
• Experience with Galileo GDS and Travelport to expand booking capabilities for competitive travel solutions.
• Excellent client communication skills to interact effectively and address client queries or concerns promptly.
• Ability to work collaboratively within a team while independently managing specific client accounts and tasks.

Roles and Responsibilities

• Provide exceptional outbound travel service support to US-based clients, ensuring all inquiries are handled professionally.
• Utilize fare comparison tools to offer clients the most cost-efficient travel options while maintaining quality service.
• Manage and maintain accurate client records through CRM systems, ensuring data integrity and confidentiality.
• Coordinate with vendors and partners to streamline travel arrangements and ensure seamless client experiences.
• Stay updated on industry trends and best practices to provide innovative travel solutions to clients.
• Resolve client issues and complaints efficiently, ensuring client satisfaction and long-term business relationships.
• Prepare and present regular reports on service delivery goals and client satisfaction levels to management.
• Contribute to new business development initiatives by identifying and pursuing potential growth opportunities.