Company Overview

Princo Solutions is a leading staffing and service-based company dedicated to connecting top talent with the right opportunities and delivering innovative IT solutions. We specialize in workforce solutions, technology services, and business consulting, helping organizations scale efficiently while optimizing operations. With a client-centric approach, we provide customized, scalable, and cost-effective solutions that drive success. Headquartered in Hyderabad, we are your trusted partner in growth and success.

Job Overview

We are seeking a dedicated and skilled professional for the role of UK BPO Process at our Hyderabad location. This full-time, mid-level position is ideal for individuals with a strong background in customer relationship management and conflict resolution. As an integral part of our team, you will focus on delivering exceptional service and optimizing customer interactions, ensuring a seamless and efficient BPO operation for our UK-based clients.

Qualifications and Skills

• Proficiency in CRM Software (Mandatory skill) to manage customer relationships and streamline processes effectively.
• Customer Relationship Management (Mandatory skill) expertise to ensure customer satisfaction and loyalty.
• Conflict Resolution (Mandatory skill) skills to handle disputes amicably and maintain strong client relations.
• Proficiency in Microsoft Office Suite to efficiently manage tasks, documentation, and communication channels.
• Multilingual Communication skills to interact effectively with diverse customer bases and enhance service quality.
• Ability to operate Chatbot systems to assist customers and improve service response times.
• Data Entry skills for managing and organizing important customer information accurately and efficiently.
• Strong Time Management skills to prioritize tasks, meet deadlines, and enhance productivity in a fast-paced environment.

Roles and Responsibilities

• Handle customer inquiries and resolve issues promptly to ensure a high level of customer satisfaction.
• Utilize CRM software to manage and update customer accounts, transactions, and interactions efficiently.
• Collaborate with team members across departments to improve service delivery and operational efficiency.
• Maintain accurate records of customer communications and transactions for future reference and analysis.
• Implement conflict resolution strategies to effectively handle customer complaints and queries.
• Assist with the integration of chatbot solutions to enhance the customer support process.
• Conduct regular quality checks to ensure service excellence and adherence to company standards.
• Actively participate in training and development programs to stay updated with the latest BPO practices and technology tools.