Company Overview

Princo Solutions is a leading staffing and service-based company committed to connecting top talent with the right opportunities while delivering innovative IT solutions. We specialize in workforce solutions, technology services, and business consulting, helping businesses optimize operations and scale efficiently. With a focus on quality and integrity, we empower businesses through customized, scalable, and cost-effective solutions. Based in Hyderabad, we are your trusted partner in growth and success in the IT Services and IT Consulting industry.

Job Overview

The Cab Booking Process Executive is a Junior-level, full-time position based in Hyderabad. This role requires handling cab booking processes efficiently within a UK BPO setup, ensuring top-notch customer service. The candidate should possess excellent communication skills and be well-versed in customer service software and call center telephony. The primary goal is to deliver seamless booking experiences while maintaining high standards of quality.

Qualifications and Skills

• Fluent English communication skills for clear and efficient interaction with clients and colleagues. (Mandatory skill)
• Proficient in customer service software to manage client interactions and support tickets effectively. (Mandatory skill)
• Experience with call center telephony systems to handle high-volume incoming and outgoing calls. (Mandatory skill)
• Strong familiarity with CRM systems to accurately maintain customer information and history.
• Exceptional data entry skills with attention to detail to ensure accuracy and reduce errors in bookings.
• Problem-solving capabilities to address and resolve customer issues and booking discrepancies swiftly.
• Effective time management skills to prioritize tasks and meet deadlines in a fast-paced environment.
• Proficiency in Microsoft Office Suite to prepare reports, manage data, and communicate efficiently.

Roles and Responsibilities

• Handle incoming and outgoing calls to manage cab bookings and resolve customer inquiries efficiently.
• Ensure accuracy and completeness in booking entries, following established procedures and practices.
• Maintain up-to-date knowledge of the company's services, protocols, and booking procedures.
• Collaborate with team members to ensure seamless service delivery and customer satisfaction.
• Utilize CRM systems to update and maintain customer records and history accurately.
• Identify opportunities to improve service processes and suggest recommendations for enhancements.
• Address and resolve customer complaints or booking issues promptly, ensuring customer satisfaction.
• Provide excellent customer service and foster positive relationships with clients and stakeholders.