·      Welcome students to the course /program.

·      Do Welcome calls and Conduct Kick-off sessions

·      Ensure enrollment and LMS and other applicatoins mapping is complete for the student before start of batch.

·      Ensure login formalities are complete and share instruction mails to students before first class.

·      Send class related emails each week (learning plan/class reminders etc.) during the course period

·      Handhold students, resolve student queries and provide support (technical & non-technical) vis email, calls and chats.

·      Pro actively solving issues of the students and keeping students up-to-date about their query status to build stronger relationship with students.

·      Ensure overall support is provided within communicated TAT. A strict check on ticket metrics is kept ensuring there is no delay in providing resolutions.Ensure process is been strictly followed and assigned work is done on time.

·      Collect survey forms and feedback in between and after the semester ends for all batches.

·      Ensure escalation cases follow the process laid down and are addressed and closed.

·      Share feedback status and attendance status with batches on a weekly basis.

·      Follow up and Ensure semester wise fee collection and re-registration of students across programs

·      Highlight common issues faced by the batch to the management and ensure it is resolved.

·      Track semester wise progress of students in webinar attendance, tests and exam enrollment, re-registrations

·      Maintain relevant reports around student enrollment numbers, progress,attendance,feedback, issues. Re-registrations etc.

·      Identify promoters within the batch and ensure reviews are posted on social media platforms. Likewise interact and resolve concerns shared by dissatisfied students.

·      Establish Rapport with students and drive student satisfaction.

·      Handle webinar sessions during weekends.

·      Making sure regular issues are beingtracked and recorded to ensure an efficient system that facilitates program planning, reducing the future issues, creating more FAQ’s and tracking of services to students.

·      Develops and refines methods for continuous monitoring of participant progress, issues, as well as timely follow-up.