Job Location : DN Nagar Andheri West Mumbai 400053

PACKAGE -16K TO 30K

• Handling IT project activities assigned to you.
• Monitor and maintain computer systems and networks.
• Talk to staff through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults. replace parts as required.
• Record staff change requests and technical requirements.
• Adopt IT processes and policies during day-to-day support.
• Identify and communicate the problem areas based on the incoming incidents.
• Responsible for analyzing, troubleshooting and evaluating technology issues.

Good understanding of computer systems, mobile devices and other tech products

Ability to diagnose and troubleshoot basic technical issues

Familiarity with remote desktop applications and help desk software.

Ability to provide step-by-step technical help, both written and verbal.

Diploma or Graduation in Information Technology, Computer Science or relevant field.

Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

Key Skills

Skills highlighted with ‘‘are preferred key skills

• IT supports
• Laptop Support
• Network Support
• Desktop Support
• Technical Support
• LAN Troubleshooting
• Laptop
• IT Helpdesk
• Printer Support
• IT Service Desk
• Computer Hardware
• Technical Helpdesk
• Service Desk
• Hardware Engineering
• Printer Troubleshooting
• LAN Support
• Software installation