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Information Technology Support Engineer

Bangalore
Full-Time
Junior: 1 to 3 years
1L - 5.2L (Per Year)
Posted on Oct 06 2022

Not Accepting Applications

About the Job

Skills

Load Balancing
Queuing
AWS
Amazon CloudWatch
VPC

Responsibilities


  • Escalate issues to appropriate groups and track problem resolution
  • Conducted frequent failure analysis and follow-up with application teams from issue resolution and prioritization.
  • Analyzed alert metrics from various applications to arrive at the recurrent production issues.  
  • Managed risks and assist in resolving issues that affect the release scope and quality.
  • Generated system health check reports, site traffic, and order status report. Provide key performance indicator reports to higher management.
  • Establishing the root causes of application errors and escalating serious concerns to the Senior Engineer.
  • Monitor network and application performance to identify irregular activity – Use AWS tools
  • Should be ready to work in rotation on a 24x7 schedule, and be available on call at other times due to the critical nature of the role



Required Skills 

  • A bachelor's degree in software engineering, computer science, information technology, information systems, computer engineering, or similar.
  • Exhibit a strong sense of urgency for high severity incidents
  • Exceptional ability to prioritize and diagnose IT problems
  • A passion for finding the root cause of problems, even when the process is tedious
  • Awareness of, and ability to reason about, modern software & systems architectures, including load-balancing, queueing, caching, distributed systems failure modes generally, microservices, and more.
  • Deep understanding of operating system-level concepts such as processes, memory allocation, and the network stack, knowledge of how applications are affected by the above, and ability to debug the same.
  • Experience in AWS tools, and CloudWatch Monitoring.
  • Basic Understanding of VPC, NAT, Firewall, CIDR, and OS



Nice to have skills

  • Experience in AWS services like s3, ec2, 
  • Operational knowledge of TCP/IP and software-defined networking concepts.
  • Experience with web servers, and database concepts.


About the company

PNR Software Solutions is an Information Technology manpower consulting and product development firm specialized in bringing businesses and technologies together under the same umbrella. Our in-depth knowledge in developing mission critical systems for Fortune 500 companies has earned us the reputations in the marketplace. Whether you are building complex systems for your customers or migrating yo ...Show More

Industry

Information Technology an...

Company Size

11-50 Employees

Headquarter

Bangalore