Manage customer relationships and expectations by developing a communication process to keep others up-to-date on project results.

• Support and align efforts to meet customer and business needs.

• Stay current with customer needs and strategies; utilizing formal and informal written communication methods (for example, emails, newsletters, PowerPoint presentations, executive updates, task lists, updates) to communicate updates and findings; and facilitating project meetings and presentations to all types of diverse audiences (for example, senior management, Customers, technical staff)

• Collaborates with cross functional teams in Agile/scrum, Kanban, waterfall environments

• Lead or participate in projects by completing and updating project documentation; managing project scope; adjusting schedules when necessary; determining daily priorities; ensuring efficient and on-time delivery of project tasks and milestones; following proper escalation paths; and managing customer and supplier relationships

• Identify, create and facilitate process design changes by conducting business and systems process analysis and design at a complex level; focusing on quality improvement and data management; ensuring data is reliable and valid; developing process improvements or re-engineering and recommending elimination; integrating new systems and processes with existing ones; and partnering with internal and external customers to ensure systems provided meet the long-term business strategies

• Provide and support the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes and new responsibilities

• Provide project level analysis – producing required project analysis documentation (business requirements, scope matrix, use cases, sequence diagrams, future state proposals, UAT plan)

• Collaborates closely with developers to implement the requirements, provide necessary guidance to testers during QA process

• Identify improvement opportunities (proactive and reactive)

• Elicit and clearly document business and systems requirements.

• Assess business process and system inefficiencies.

• Identify ways to increase adoption and customer satisfaction.

• Ability to analyse and synthesize business requirements, including recognizing patterns and conceptualizing processes.

• Understand and negotiate needs and expectations of multiple stakeholders

• Serve as a liaison between business functions and development/design team to assist or gather business requirements needed for system modifications, enhancement and implementations.

• Maintain issue logs, meeting minutes, meeting schedules, project summaries and updates.

• Meet with project team regularly to review project deliverables and deadlines.

• Develop and execute test plans.

• Support system conversions, upgrades, enhancements

• Demonstrate up-to-date expertise in multiple business domains and apply this to the development, execution and improvement of action plans by providing advice and guidance to others during project planning & delivery

• Maintaining and growing client relationships for account growth and value addition

• Gather intelligence from middle managers about needs and future growth.

• • Assume responsibility for project tasks and ensure they are completed in a timely fashion