Job description

Roles and Responsibilities

• Improve customer service experience, create engaged customers and facilitate organic growth.
• Take ownership of customers issues and follow problems through to resolution.
• Set a clear mission and deploy strategies focused on the spare business.
• Develop & manage service procedures, policies, and standards as per company standards.
• Keep accurate records of Service Reports, MOM, and customer service actions and discussions.
• Analyze statistics and compile accurate reports and arrange meeting monthly with the service team.
• Maintain an orderly workflow according to priorities.
• Train the service engineer using best practices in up-selling, customer satisfaction, and product promotion.
• Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met

Desired Candidate Profile

B.E Electrical/ Electronics/ Instrumentation / POWER ELECTRONICS

EXPERIENCE IN FURNACE LINE WILL BE PLUS

Perks and Benefits

INCENTIVES

INSURANCE

PROFIT SHARING

Role Service Head

Industry Type Engineering & Construction

Functional Area Production, Manufacturing & Engineering

Employment Type Full Time, Permanent

Role Category Management

Education

UG :B.E. - Electronics/Telecommunication, Production/Industrial, Electrical, Diploma - Electrical, Electronics/Telecommunication