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Guest Services Associate - Front Office

New Delhi
Junior: 1 to 3 years
17K - 19K (Per Month)
Posted on Feb 24 2023

About the Job


Interpersonal Skills
Team Building
  1. Register guests and assigns rooms. Accommodates special requests whenever possible.
  2. Assists in pre-registration and blocking of rooms for reservations.
  3. Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
  4. Understands room status and room status tracking.
  5. Knows room locations, types of rooms available, and room rates.
  6. Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
  7. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
  8. Knows the location and types of available rooms as well as the activities and services of the property.
  9. Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.

About the company

With 91 exquisitely furnished rooms & suites, Park Plaza is the first internationally branded elegantly appointed full service 5 Star Hotel in East Delhi. The hotel offers an optimum blend of unrivaled comfort, outstanding value of service and convenience to business travelers. Each room & suite is complete with luxurious beds, premium furnishings, a carefully stocked mini-bar, electronic ...Show More



Company Size

201-500 Employees