Job Title: Desktop Support Engineer

Company: Photon Interactive Pvt Ltd

Experience Range: 2 - 4 yrs

Job Location: DLF IT Park, Ramapuram, Porur - Chennai

Job Mode: Permanent

Job Description/Skills Required:

Basics of Networking, Active Directory, Windows OS installation, Configuration and troubleshooting, DNS, DHCP, Office 365

Desktop Support Engineer Responsibilities:

• Responding to client support requests.
• Contacting clients to find out the nature of the problem.
• Traveling to the client’s location or connecting via a remote link.
• Troubleshooting hardware and software issues.
• Installing and maintaining hardware and computer peripherals.
• Installing and upgrading operating systems and computer software.
• Troubleshooting networking and connection issues.
• Advising on software or hardware upgrades.
• Providing basic training in computer operation and management.
• Completing job reports and ordering supplies.