Phoenix Resort is a real estate company based out of 212 Lake Terrace, Waipahihi, Taupo, New Zealand.

<ul><li>Always greet and welcome guests promptly in a warm and friendly manner.</li><li>Always thank and give fond farewell to guests conveying anticipation for their next visit.</li><li>Assist guest with table reservation.</li><li>Assist guest while seating.</li><li>Ensure guest are serviced within specified time.</li><li>Has a good knowledge of menu and presentation standards.</li><li>Speak with guests and staff using clear and professional language, and answer phone calls using&nbsp;<a href="https://setupmyhotel.com/train-my-hotel-staff/how-to-define-sop-in-hotels/front-office-sop/186-sop-telephone-etiquette-in-hotels.html" rel="noopener noreferrer" target="_blank">appropriate telephone etiquette</a>.</li><li>Able to answer any questions regarding menu and assist with menu selections.</li><li>Able to anticipate any unexpected guest need and reacts promptly and tactfully.</li><li>Always applies service techniques correctly at all times, and serving Food &amp; Beverage items with enthusiasm.</li><li>Serve food courses and beverages to guests.</li><li>Set tables according to type of event and service standards.</li><li>Record transaction / orders in Point of Sales systems at the time of order.</li><li>Communicate with the kitchen regarding any menu questions, the length of wait and product availability.</li><li>Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.</li></ul><p><br></p>

Phoenix Resort

Senior Captain