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Technical Account Manager

Banglore
Full-Time
Senior (7 to 10 years)
20L - 25L (Per Year)
Posted on Jul 28 2022

About the Job

Skills

We are looking for Technical account manager for an MNC company

Experience: 5+ years

  • Partnering with the Customer Success Team, to own the relationship with customers’ technical team for the assigned accounts.
  • Assist with product integration, provide solutions to implement Use Case, ensure performance and data sanity.
  • Attend to customer queries, inquiries, tickets and resolve them to enable usage of CleverTap product by the client through the complete lifecycle.
  • Participate in technical discussions with the customer to identify use cases, technical enhancements in the product and provide actionable inputs to the internal teams (CS, Product, Engineering, etc.)
  • Document technical requirements create content, estimate schedules and timelines, goals/metrics, and customer objective key results and outcomes

Key Requirements:

  • 4+ years of experience in a customer-facing role involving technical problem solving, product implementation, technical support in B2B SaaS, Mobile, API, or Web-based technologies.
  • Candidates with prior mobile development experience are eligible (Android/iOS) for this role
  • Ratio of Development vs Support (30-70)
  • Excellent communication (written and verbal skills), able to take complex technical ideas and translate them to non-technical stakeholders to achieve the desired outcome
  • Work internally to drive teams in order to create workable solutions for the client

Measures of Success:

  • Time to resolve issues/ requests,
  • Product adoption - breadth and depth.

Reporting Relationship:

  • Reports to: Associate Director - Technical Account Management 
  • Direct Report: None

Key Competencies:

  • Functional/ Technical: Business process understanding, Software design, and deployment, Database concepts
  • Behavioural/ Leadership: Problem solving, teamwork and collaboration, Communication

Please send updated CV to sumyukth.r@peepalconsulting.com


About the company

Peepal Consulting is a domain specialized Recruitment firm. For almost a decade, Peepal has been a preferred search and recruitment partner of some of the best known, knowledge driven businesses in India. Our Mission is to provide "“World Class Recruitment Services. Through Strategic Partnerships. Empowered By Trust.” With a Vision "To Achieve 2X Growth in Revenue & Size. Ye ...Show More

Company Size

51-200 Employees

Headquarter

Bangalore

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