Job description

Looking For Telesales - Team Leader

Qualification - Any Degree

Experience - 3 To 7 Years in Bpo/Kpo/Call Center

Salary CTC - 3.5 - 4.5 CTC + Incentives

Job Location - Ernakulam

Role Overview: 

• The Telesales Team Leader is responsible for monitoring and managing a team of Telesales executives, who are involved in converting potential leads into sales, thereby generating revenue. 

Key Responsibilities:

• Monitoring and managing a team of Telesales executives and driving productivity 
• Segregating and assigning leads across the team 
• Ensuring that the executives meet the hourly/daily/monthly targets and sending reports to the 
• manager on various metrics 
• Periodically reviewing the performance of the team, constantly motivating executives 
• Analyze various reports to enhance productivity and conversions 
• Achieve KPI (Key Performance Indicator) and productivity targets 
• Management and reporting of KRA (Key Result Area) 
• Prepare and submit periodic Team performance reports (Daily/Weekly/Monthly) 
• Audit Calls and identify the training requirements of each team member 
• To ensure that at no point in time the team lacks supervision 
• Attending call calibrations with quality and training team 
• Client interaction as and when required; incorporate feedback into the system. 
• Give timely & real-time feedback with a view toward improving Operational and individual 
• efficiency 
• Absenteeism and attrition management 

Skill and Competencies required: Functional 

• Process Knowledge 
• People Management Skills 
• Ability to understand and interpret data 
• Customer Orientation 
• Language skills English / Regional language 
• Telemarketing / Selling Skills 
• Advanced MS Excel, Word
• Data analytics, People Management, Outbound Sales, Callcenter, Data Analytics, Callcenter Matrics