Team Leader - Tele Sales

Ernakulam
Full-Time
Junior (1 to 3 years)

About the Job

Skills

Job description

Looking For Telesales - Team Leader


Qualification - Any Degree

Experience - 3 To 7 Years in Bpo/Kpo/Call Center

Salary CTC - 3.5 - 4.5 CTC + Incentives

Job Location - Ernakulam


Role Overview: 



  • The Telesales Team Leader is responsible for monitoring and managing a team of Telesales executives, who are involved in converting potential leads into sales, thereby generating revenue. 


Key Responsibilities:



  • Monitoring and managing a team of Telesales executives and driving productivity 
  • Segregating and assigning leads across the team 
  • Ensuring that the executives meet the hourly/daily/monthly targets and sending reports to the 
  • manager on various metrics 
  • Periodically reviewing the performance of the team, constantly motivating executives 
  • Analyze various reports to enhance productivity and conversions 
  • Achieve KPI (Key Performance Indicator) and productivity targets 
  • Management and reporting of KRA (Key Result Area) 
  • Prepare and submit periodic Team performance reports (Daily/Weekly/Monthly) 
  • Audit Calls and identify the training requirements of each team member 
  • To ensure that at no point in time the team lacks supervision 
  • Attending call calibrations with quality and training team 
  • Client interaction as and when required; incorporate feedback into the system. 
  • Give timely & real-time feedback with a view toward improving Operational and individual 
  • efficiency 
  • Absenteeism and attrition management 



Skill and Competencies required: Functional 



  • Process Knowledge 
  • People Management Skills 
  • Ability to understand and interpret data 
  • Customer Orientation 
  • Language skills English / Regional language 
  • Telemarketing / Selling Skills 
  • Advanced MS Excel, Word
  • Data analytics, People Management, Outbound Sales, Callcenter, Data Analytics, Callcenter Matrics

About the company

PARVATH INFOSOURCE PVT LTD FATIMA PLAZA,2nd floor ,providence road, ERNAKULAM KERALA INDIA

Industry

infomation services

Company Size

11-50 Employees

Headquarter

Kerala

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