Senior Implementation Engineer to be responsible for implementing eBanking Solutions in order to align with the business requirements of our customers.  You will be exposed to a highly customizable product on multiple platforms that are configured/engineered differently for each customer.  Must be exceptionally detail-oriented, process driven and an energetic self-starter who can work independently and in a group setting. This role will also interface directly with clients to manage questions and issues during a project. This work is performed out of our Implementations Solution Center in Austin and does not require travel. 

RESPONSIBILITIES:

·        Partner with clients and internal teams to understand business requirements and direct the configuration duties

·        Develop and perform quality assurance check points within your team to ensure quality and timely delivery

·        Take ownership of your team’s business results by developing and leading training and execution plans

·        Monitors and impacts key metrics and efficiencies

·        Problem-solve routine to complex issues

·        Establish strong working and strategic relationships to socialize initiatives and get buy-in across functions

·        Provide Level 2 and 3 support to other team members

·        Create and implement tools that increase quality, security and productivity 

·        Track status and provide updates in relation to overall implementation process

·        Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to

·        Work closely with Development and other teams to ensure client satisfaction and on-time delivery

EXPERIENCE AND KNOWLEDGE:

·        Bachelor’s Degree in related field or equivalent experience

·        Typically requires 3+ years of related work experience

·        Strong MS SQL skills: Understanding of DB Design and TSQL query language as related to Enterprise software configuration, installation and debugging

·        Operating System, Hardware configuration and Network troubleshooting skills required with packet analysis valued

·        Configuration and deployment experience with Web Services

·        Some knowledge of HTML helpful

·        Data migration experience a plus

·        VMware experience valuable

·        Experience with Python and other scripting languages

·        Familiarity with iOS and Android mobile applications platforms helpful

·        Strong troubleshooting, diagnostic and analytical skills.

·        Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment

·        A relentlessly positive disposition

·        Excellent people and teamwork skills with a drive for ownership of activities with a focus on successful completion.

·        Ability to train individuals 1-on-1 and in a classroom environment

·        The ability to remain calm, diplomatic, and cooperative under stressful conditions

·        Strong written and oral communication skills including communication of technical concepts to non-technical individuals

·        Financial Services and Enterprise Software experience beneficial but not required