Responsibilities:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Responsible for Corporate and&nbsp;<a href="https://setupmyhotel.com/glossary/travel-agent/" rel="noopener noreferrer" target="_blank">Travel Agent</a>&nbsp;Room Sales for the hotel.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;A clear understanding of the hotel’s business strategies then set goals and determine

·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Welcoming guests in a friendly and professional way.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Welcome guests during&nbsp;check-in&nbsp;and giving a fond farewell to guest while checkout.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Handling guest complaints and concerns in an efficient and timely manner.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Overseeing VIP guests,&nbsp;arrivals,&nbsp;and&nbsp;departures.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Should possess detailed information about the Hotel, city as well as the competition.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Detailed information regarding arrivals and room requirements.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Have up to date information on daily room&nbsp;occupancy·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Providing excellent customer service as per hotel standards.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Greeting guests as they enter and exit the hotel.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Providing information regarding the Hotel, town attractions, activities etc.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Check on VIP&nbsp;reservations, complete their pre-registration formalities.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Allocate rooms to all arriving guests.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Maintain up-to date information on&nbsp;room rates, current&nbsp;promotions, offers and&nbsp;packages.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Maintain up-to date information on&nbsp;room rates, current&nbsp;promotions, offers and&nbsp;packages.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Co-ordinate with&nbsp;housekeeping&nbsp;for clearing of rooms.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Collect Guest feedback during guest departure along with his likes and dislikes.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Perform basic&nbsp;cashier&nbsp;activities as and when required.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Maintain guest lockers for safe custody.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ensure that all check-ins and&nbsp;check-outs&nbsp;are handled smoothly without unnecessary delay or discomfort to any guest.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Give proper and complete handover to the next shift.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Should be able to handle all guests without bias or prejudice.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Follow the house rules and policies laid down by the management.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Adhere to strict&nbsp;staff grooming and hygiene&nbsp;standards.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to relate well to hotel guests and employees.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to understand and carry out oral and written instructions and request clarification when needed.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Addressing and escalating customer complaints.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Providing information about facilities, programs, and other services.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Review arrival lists to welcome guests.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Attend to special guests (e.g. VIPs) and answer their inquiries.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Provide information about amenities, area and venues and promote services.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Anticipate guest needs and build rapport with customers.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Help with certain tasks (e.g. confirming travel arrangements, taking messages)·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Address customer complaints and escalate to&nbsp;your manager&nbsp;when needed.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Record information in the logbook daily.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ensure compliance with health and quality standards.

We are a busy restaurant and have an open role for hostess. You will greet guests as they enter and show them to their table or waiting area. You will also engage with guests to ensure their meal is as good as it should be. To do well in this role you should be comfortable standing for long periods and managing a very busy shift.<ul><li>Greeting guests as they enter, and putting them on a waiting list as necessary.</li><li>Providing guests with menus and answering any initial questions.</li><li>Seating guests at tables or in waiting areas.</li><li>Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.</li><li>Engaging with guests to ensure they're happy with food and service.</li><li>Responding to complaints and helping to resolve them.</li><li>Answering phone calls, taking reservations and answering questions.</li><li>A knowledge of the menu.</li><li>Helping out with other positions in the restaurant as needed.</li><li>Providing great customer service.</li><li>High school diploma or equivalent preferred.</li><li>Ability to provide top-notch customer service in a fast-paced environment.</li><li>A positive attitude and ability to work well under pressure with all restaurant staff.</li><li>Does high-quality work while unsupervised.</li><li>Able to work in a standing position for long periods of time.</li><li>Able to safely lift and easily maneuver trays of food when necessary.</li><li>Willing to follow instructions and ask questions for clarification if needed.</li><li>Able to handle money accurately and operate a point-of-sale system.</li><li>Able to work in a busy restaurant environment.</li><li>Restaurant experience a plus.</li></ul>

parallelhotels

Sales Head

Guest Relation Executive

Hostess