Company Overview

PANACORP SOFTWARE SOLUTIONS Pvt. Ltd. is a leading provider of research paper guidance in Nagercoil, Tamil Nadu. Bridging educational gaps, the company supports students from diverse backgrounds in their academic pursuits, particularly in PhD research and development. Engaging with technological advancements and academic expertise, Panacorp extends its services globally, accredited by institutions such as Asia e University and collaborating with entities like Cardiff Metropolitan University. It is renowned for its educational programmes in strategic leadership management.

Job Overview

We are seeking a Telecaller Sales professional to join our dynamic team in Nagercoil. This is a full-time, mid-level position requiring a maximum of 3 years of experience. The ideal candidate will have exceptional communication skills and be proficient in lead generation, data entry, and cold calling. You will play a crucial role in maintaining and expanding our client base, facilitating customer engagement, and contributing to our mission of providing superior academic guidance services.

Qualifications and Skills

• Proficient in CRM software; ability to manage customer relations effectively to enhance service delivery and client retention.
• Strong understanding of customer relationship management principles to foster warm client connections and long-term relationships.
• Experience with Salesforce is preferred for managing and analyzing customer interactions and data throughout the client lifecycle.
• Excellent communication skills to articulate complex information clearly and persuasively to prospective clients.
• Strong objection handling skills to navigate client conversations adeptly, addressing any concerns or hesitations effectively.
• Must have data entry skills (Mandatory skill) for accurate maintenance and management of client and sales information.
• Must have lead generation skills (Mandatory skill) to identify, attract, and convert potential clients for business growth.
• Must have cold calling skills (Mandatory skill) to reach prospective customers and generate leads via telephonic sales pitches.

Roles and Responsibilities

• Conduct cold calling to generate leads and set appointments with potential clients for further sales presentations.
• Manage CRM database efficiently, ensuring all customer interactions are logged for future reference and follow-up actions.
• Facilitate lead conversion by providing detailed information on Panacorp's services and resolving any client queries.
• Collaborate with the sales team to develop and implement effective sales strategies and achieve target objectives.
• Provide regular feedback to management on market trends, customer expectations, and areas for service improvement.
• Develop and maintain strong working relationships with clients to promote customer loyalty and business referrals.
• Track and report on daily activities, closed sales, and follow-up actions required for continued engagement.
• Identify opportunities for upselling and cross-selling Panacorp's range of academic guidance services.