Job Title: Branch Administration Manager – Sales & Team Handling

Job Summary:

As a Branch Administration Manager, you will oversee the branch's daily operations, drive sales performance, and lead a high-performing team. Your role will involve managing administrative tasks, ensuring customer satisfaction, and achieving business targets while maintaining a productive and motivated work environment.

Key Responsibilities:

1. Branch Operations Management:

• Oversee all branch administrative activities, ensuring compliance with company policies and procedures.
• Monitor day-to-day operations, including inventory management, record-keeping, and operational efficiency.
• Ensure adherence to regulatory and organizational standards.

1. Sales Leadership:

• Set sales targets and develop strategies to achieve branch-specific objectives.
• Analyze market trends and identify growth opportunities to expand the customer base.
• Lead customer acquisition, retention, and cross-selling initiatives to maximize revenue.

1. Team Management:

• Recruit, train, and mentor branch staff to enhance their skills and performance.
• Conduct regular performance reviews and provide constructive feedback.
• Foster a collaborative and motivated team environment to drive productivity.

1. Customer Relationship Management:

• Build and maintain strong customer relationships to ensure satisfaction and loyalty.
• Address and resolve customer issues promptly and professionally.
• Develop customer-centric strategies to enhance the overall experience.

1. Reporting and Analysis:

• Prepare and present regular reports on branch performance, sales metrics, and team achievements.
• Analyze data to identify areas for improvement and implement corrective measures.
• Monitor expenses and ensure cost-effective operations.

Key Skills and Competencies:

• Strong leadership and team management skills.
• Proven ability to meet and exceed sales targets.
• Excellent interpersonal and communication skills.
• Analytical mindset with attention to detail.
• Proficient in MS Office and CRM tools.
• Ability to handle multiple responsibilities and prioritize tasks effectively.