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Desktop Support Engineer

Mid-Level: 4 to 6 years
1L - 2.5L (Per Year)
Posted on Sep 09 2022

About the Job


Client - Wipro

Account Name – Glenmark



Experience -Minimum 4 years

  • Glenmark Pharmaceuticals Limited , Plot No. S-7, Colvale, Industrial Estate Colvale., Bardez 403513

Attend to user calls on desktop Hardware/OS and standard Office applications.

•     Troubleshoot and resolve calls related to desktop hardware, printers.

•     Troubleshoot Network connectivity (Intranet) issues.

•     Installation of desktop OS and hardware peripherals like printers, scanners, etc

•     Operating Systems re-installation, upgrade and patch update for desktops

•     Standard Software installations such as MS-Office, Acrobat Reader, mail client etc.  

•     Desktop IMACs o Installation of latest anti-virus agents on desktops.

•     Removal of Virus in case of virus attack using tools provided by Principals/Customers.

•     Configuration of Print devices (network and local) on desktops

•     Desktop Configuration - Network, mail client, internet etc.

•     Registering and updating the anti-virus tool on the server periodically as per Customer’s  

•     Monitoring Antivirus Console and act on the exceptions.

•     Configure & attend all mail client related issues.

•     Report issues/tickets which are going beyond the service levels

•     Report issues pertaining to vendor’s non-performance or delays

•     Report issues pertaining to user’s non-availability or non-cooperation

•     Report customer complaints to the appropriate management staff for further action

•     Track all the issues and send status updates on the progress

•     Attend all VIP Users calls adhering to the customer set process & polices.

•     Coordinate with internal team for closure of escalated calls. 

• Coordinate with Asset Management team for all the task assigned for

About the company

A 17 years Old Company. We are leaders in IT Staffing, Software Consulting and IT Infrastructure Managed Services. Our team will work closely with you to understand your needs and apply best practices to implement, manage and support your technology needs. Headquartered in CA, USA with International Offices across UK, Malaysia and Hongkong. In India we have our Corporate Office at Noida, in ad ...Show More


Staffing and Recruiting

Company Size

501-1000 Employees



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